I am having issues in contacting VM regarding my mums account due to the fibre switch over she just has phone and tv package no broadband , I have an account at the same address and looking for help in merging the two accounts together , I phoned the number yesterday was on hold for most of the 30 minutes spoke to 3 different people and ended up being disconnected on the final transfer.
My mum has a telecare alarm system attached to the phone line I'm concerned this is going to stop working if the switch over happens before I can get to speak with someone as we need an engineer out to put in a dummy hub .
Good Evening @kate4535, thanks for your post and welcome back to our Community Forums!
Sorry to hear of the difficulties that have been created with the switching over from our copper line based phone system, to the more updated version, that is provided via broadband services.
Just to be clear, we wouldn't be able to merge two accounts together, but we would be able to ensure that your Mother doesn't lose the landline services on the account she has with us.
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