Constant "no number calls" since moving to IP Telephone from landline (Home) (Investigating)

[Chris_Myers]

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ringing) and no message left, just a report that "no number" called and a time.  OFCOM state it should be addressed to the provider and the Telephone preference service state they can do nothing with marketing or computer generated calls.  This did not happen until switched to IP telephony and has been daily since (coincidentally - I think not).  This appears to be a man-in-the-middle network attack and is therefore worrying (as well as filling my recent calls with rubbish).  Virgin media say they cannot see these calls, yet their system records it on my recent calls log. Anyone else having this problem or have a resolution?

[MOD EDIT: Please see post 531 here for an update ]

[Adri_G]

Thanks for your reply and for providing more details. 

Since you've not initiated the process due to the migration in your area this can still be done for you with an appointment individually without waiting for this date.
(as you already did with my colleague Molly in this instance)

Any call features you've had can be transferred over to the new service as they stand, however we would not be able to guarantee no faults coming up before we can complete the migration and test this in practice.

Theoretically, this should be done without problems and we'll be here to assist in case you face an issue with your call features (usually once you reach us about this we'd run a few checks and follow our process of resolving the fault / error).

Switching to fibre is not obligatory and you have the right to opt out of this, however you'd need to find another supplier and that would provide the line via copper and that will eventually switch to line via fibre later, up until the end of 2025 max.

If you cancel and appointment you can always call in and arrange a new one, till the end date we've set for this migration (depending on the area and when this will take effect). 
Past the end date we provide for this switchover we'll not be able to provide with a cost-free appointment so as long as you make sure you're within the timeframes this will not be charged.

[TAZMANUK]

When you mean fiber, I've already got 1 gig.

I thought the switch over was just unplugging the phone moving it near the router, plus the phone into an adapter and plug into the hub 5

And terminate the phone line from external box

[TAZMANUK]

The issue I've been reading is people who have been switched to digital voice they're facing missed calls on their call logs that don't ring and show up as missed calls a fault with the hub 4 and 5 firmware.

Only service I have is caller ID and ringback I think, the call blocker is the software/hardware on my bt digital deft trip phone system

[Adri_G]

Thanks for your question, migration to line via fibre means we're removing copper lines completely so the phone will no longer work via the standard wall socket.

Instead, your line will go via the hub and fibre optics.
Please, have a read here for all FAQs and info regarding this process.

Let us know if you have more queries or concerns.

[TAZMANUK]

Ok I understand that part as some places are fttc and you are installing fttp, my connection is fttc as the cable is thicker and splits into 2 to carry the phone connection

[Majidph]

I think you are too technical for VM people, my friend. 

I have called CS they don't know what I am talking about after eight months.

[Majidph]

I also have decided that from next month unless the issue is resolved I will not pay the line rental until the line is operational 100%.

Otherwise, I am paying the total price for the line that is not working.

[TAZMANUK]

I don't blame you, having missed calls could be mistaken for a real missed call even though those missed calls don't actually ring the phone potentially can cause issues.

For instance my mother is 80 loads of health problems, say I have switched and just wipe the missed calls been the normal and was out.

Come back in notice missed calls again thinking it's those calls that don't ring but it was actually my mother on one of them as she does not ring mobiles nor has one, that's what's worrying me.

[Lee_R]

Hi Majidph, thanks for posting and welcome back to our community.

Sorry to hear that you're still having ongoing issues with your landline service. And sorry for any inconvenience this may be causing your household.  In regards to compensation, please see here.  However, as you've reached out on here, I would like to take a closer look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[NinjaMeerkat]

If you withhold payment to VM you will cause yourself a world of pain with VM issuing non payment fees, debt collectors turning up at your door and a bad credit mark against you on your credit score resulting in possible issues getting credit in future.  VM have pretty much got you in a corner.