Constant engaged tone?

[Aliev]

• Constant engaged tone on landline so no incoming calls can get through?

[Robert_P · Accepted solution]

Hello Aliev

Sorry to hear of the landline issues experienced, we understand the concern and inconvenience this can cause and appreciate you raising this via the forums. Welcome to the community.

Can you confirm how the landline is connected please? Is it via a wall socket or via an adapter into the back of your Hub? If it is via the Hub, are you currently experiencing any known area issue with the Hub or your other services?

If it is via  wall socket, does this happen when trying via different all sockets? If so, are you able to try a different handset to eliminate that from the problem?

Rob

[Aliev]

Thanks for helping.

It's via the hub and there are no other issues I'm aware of (tv/internet working ok)

[Gareth_L]

Hello Aliev

Thanks for replying.

I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[D4zzaman]

I’m having the same issue, don’t use the landline very often but just tried….constant engaged tone, tried disconnecting and reconnecting it no difference 

[Nathan_B]

Hi there @D4zzaman, welcome to our forum and thanks for your post.

I'm sorry to see you are having issues with your landline, have you been able to check our service page here to see if this is due to any network issues in the area? 

If nothing shows there it would be best to check our landline support page here for further help with this.

If you still need help after checking this, please let us know. We will be happy to help.

Regards

Nathan

[D4zzaman]

 

[Megan_L]

Hi D4zzaman,

Thanks for coming back to us, I am sorry the options it's given on the help site do not cover your issue. 

I will send you a PM now so we can go into this issue in a little more detail. 

Speak to you soon. 

Thanks,

Megan_L