Virgin Media Community

[Jennip]

Hi there,

Long story short, we didn't transfer our previous number when we moved house. However, recently I've had people trying to get in touch via the old number and I notice that it is still not in use by anyone else. Is it possible to change our new number over to the old one, even though some time has passed? 

Thanks for reading 😊

[Ryan_N]

Hey Jennip, 

Welcome to the forums 🙂 

The number in question, is this with a previous supplier? We can only port over numbers which are active and by active the line it was on must still be open and paid for. If you have cancelled your account at the previous property we wouldn't be able to port the number. 

Cheers. 

[Jennip]

Hi Ryan,

We was with Virgin Media at the previous property. All I know is the number is currently not in service.

Thanks

[Ryan_N]

If the account is not active - it wouldn't be possible unfortunately. The number was disconnected from your account and because it was a number from another provider, it has been returned back to the original owner of the number. Sorry for that 😞

Cheers. 

[Jennip]

No worries, thanks for explaining.

[Ryan_N]

Not a problem at all. 

Keep safe 🙂