Cancel an engineer

[Caroljl]

I made an appointment for an engineer which is no loner required as my landline is now working again. However I can not find where it is to cancel it?

[Carley_S]

Hi @Caroljl

Welcome to the community!

You can see any appointments you have on your online account or via our My Virgin Media app. There is a guide on how to manage your appointments and deliveries here as well should you need. You should be able to see your appointments on your account dashboard. If your issue was because of an area outage, then your appointment might have been automatically cancelled as the fault was a wider issue. Please let me know if you have any other questions or concerns, we'll be here to help if needed.