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Harvey3
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Can't turn off conditional fowarding

Hi, I can't turn off conditional fowarding, I have never used it, I did not know it was active, I have tried all the methods suggested to similar posts as well as all the Virgin help guides. I have had this problem for weeks, possibly months without knowing why I had not any messeges, having missed many calls. 

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Lisa_CC
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Message 2 of 25
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Re: Can't turn off conditional fowarding

A warm welcome to our Community Forum Harvey3 and sorry to hear that you've missed calls due to the conditional forwarding feature. Can you tell us whether the conditional forwarding is for your mobile or cable landline and whether so we can check?

 

Thanks,

 

Lisa

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Harvey3
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Re: Can't turn off conditional fowarding on LANDLINE

Hi Lisa, the problem is with the Home Phone Landline [REMOVED]. Rgds Peter

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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DJ_Shadow1966
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Re: Can't turn off conditional fowarding on LANDLINE

Hello

Please edit your post and remove the phone number this is personal information and should never be posted in an open forum, as well as being against the forum rules.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Harvey3
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Re: Can't turn off conditional fowarding on LANDLINE

Hi Mike, Thanks for the advice, but how do I delete my phone number? Rgds Peter

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DJ_Shadow1966
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Re: Can't turn off conditional fowarding on LANDLINE

Hello Peter

I have mark it for one of the Mods to do, don't worry.

Mike

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Gareth_L
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Message 7 of 25
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Re: Can't turn off conditional fowarding on LANDLINE

Hello Harvey3

Thanks for your post 
Sorry to hear about the issue you are having with call forwarding on your line

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: Can't turn off conditional fowarding on LANDLINE

Thank you for passing security Harvey3

I'm just going to have a look at your account and landline now 

Gareth_L

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Gareth_L
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Message 9 of 25
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Re: Can't turn off conditional fowarding on LANDLINE

Hello Harvey3

Can you please try your landline now 

We have looked a a few things on the Exchange and cannot see any features added now 

Gareth_L

 

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Harvey3
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Message 10 of 25
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Re: Can't turn off conditional fowarding on LANDLINE

Gareth, the problem is still the same. I got a friend to ring me twice. Each time I get one ring only, whereas he tells me it rings forever.

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