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Azaharfran
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Calls to this number cannot be recognised

I am new to Virgin.  I have a dial tone on my home phone, but whatever number I dial, I get "calls to this number cannot be recognised", but I can phone those numbers from my mobile.

Also, if I call my landline number, it goes straight to voicemail, but does not ring in the house. 

I have looked on Virgin Media website for hours, done Google searches.  Impossible to get through by phone to Virgin - go through all the options and hold on for hours, and then it just cuts off. 

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Megan_L
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Re: Calls to this number cannot be recognised

Hi Azaharfran,

Thanks for using the forums to get this issue with your landline looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. I have had a look into your services and can see that some of your services are still yet to be installed, is this correct?

I also have some links below that help with general landline issues which may help you and other users in future - 

Issues Making/Receiving Calls

No Dial Tone

Please let me know the situation with your services then I can help further.

Thanks,

Megan_L

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