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Sue6305
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Caller I D missing since repair

on ‎14-01-2020 12:01

My landline was faulty over the Christmas period for a week, then an engineer called and repaired, the fault being in their box on the street, but following the repair my facility for caller I D has disappeared, can anyone help with how I can get this resolved? 
Thank you

Sue

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japitts
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Re: Caller I D missing since repair

on ‎14-01-2020 13:26

You can either wait for one of the forum team to pick up this post, or you can call 150, follow the options for "I have a fault with my phone service" and (probably) get it reinstated during the call.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Steven_L
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Re: Caller I D missing since repair

on ‎15-01-2020 08:42

Hello and welcome to our community Sue6305, I can look into this for you but would need to take some details over a private message, so that we can clear account security and look into the issue.

 

I will send over a private message in the next few moments, please respond with the requested details and I can look into this for you.

 

Regards

Steven_L

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