Hi @PaulOckenden
Welcome to our Community Help Forum 🙂
Thank you for making your first post regarding your dads Call Divert feature not working.
Please can you clarify a few thinsg for me:
Please clarify where the divert is e.g. his residential landline?
Can you tell us where the number is to be diverted to e.g. a different mobile number or landline? Is that number a Virgin Media/Virgin Mobile number?
Thanks,
Serena