Broadband/home phone ebilling

[sidneyhoughton]

Why is it so difficult to change to e-billing on-line?

Like others who have posted this same question, I had believed that I had already selected the ebilling option but have still been receiving paper bills and being charged a fee for this.

I have tried following the FAQ guide to do this but am finding this impossible.

Please can someone help me?

[Ashleigh_C · Accepted solution]

Hi there @sidneyhoughton

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I'm so sorry to hear that you have faced this issue with your ebilling! 

I'd be more than happy to look into this with you via a PM. 

I'll pop one across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you. 

[sidneyhoughton]

Update - Ash from the Forum Team was quickly able to help me get this sorted. I have suggested, as no doubt have many other customers that Virgin Media need to make improvements to their on-line services to enable customers to more easily choose the option of receiving ebilling themselves.  

[sidneyhoughton]

Despite being signed up for ebilling and raising this same issue last month I have just received another paper bill which I have been charged for.

Please can this be rectified.  I should have also received a credit for £3.50 however only a credit of £2.50 was applied. 

[Nathan_B]

Hi there @sidneyhoughton, thanks for coming back to let us know you are still getting paper bills.

I will be happy to take a look at this for you so I will send you a PM to confirm your details.

Regards

Nathan