Book Technician appointment?

[s13woot]

I have received an email saying I need to book an appointment for a Free technician to visit re the switch over of my phone to the new fibre network. But when I call 150 I’m not offered this option, why and how do I it. 
thank you

[Travis_M]

Hi @s13woot

Thanks for posting on our community forum and a big warm welcome with this being your first post here.

I'll drop you a private message now to confirm some further details and we'll get this booked in for you 🙂

Regards