@DavyCrockett wrote:
Thank you for that information, they are attached to the hub to the top port on the back of the little black router.
but I was told by a guy in India that these receivers/phones will not work because they are not Voip phones That apparently is the reason why my phones are not working and seem to be stuck. I can neither dial out nor listen to any messages, there is no dialling tone just this constant message ‘the line is in use a call cannot be made‘ The guy in India said it is because they are BT phones. They surely can’t be true. Help please
Your new phones should work fine with a connection to the hub via the RJ11 to BT socket adapter plugged into TEL1. As per bottom left picture at link below
https://www.virginmedia.com/help/home-phone-line-faults
This sounds like your issue needs to be looked at by the forum team so wouldn't waste too much time on it yourself but ...
If you are minded to do any further investigating yourself, what does the entry for 'Telephony' show when you log into the hub? Example
https://setuprouter.com/router/virgin-media/virgin-media-hub-3/setup-75194-large.htm
Do you still have your previous Panasonic phone system to plug that in by way of a check with another phone or even another simple corded phone to test with?