Thank you for that information, they are attached to the hub to the top port on the back of the little black router.
but I was told by a guy in India that these receivers/phones will not work because they are not Voip phones That apparently is the reason why my phones are not working and seem to be stuck. I can neither dial out nor listen to any messages, there is no dialling tone just this constant message ‘the line is in use a call cannot be made‘ The guy in India said it is because they are BT phones. They surely can’t be true. Help please
Your new phones should work fine with a connection to the hub via the RJ11 to BT socket adapter plugged into TEL1. As per bottom left picture at link below
The tech support in India is a total ballache. the information they have is inacurate. Any standard telephone with a BT type plug will operate via the top plug and an adapter which should be provided as part of the install.
so in basic terms, yes your 3 by phones should work no problem with telephone service via the hub.
Dear Melissa, I have looked through the manual for the BT premium phone (with 100% nuisance calls blocking and mobile sink) I cannot find in the manual nor on the Internet anything in relation to VoIP. So I’m really not sure. If you have the name of it perhaps you will be able to help me. Many thanks