Menu
Reply
tuckm
  • 2
  • 0
  • 0
Joining in
176 Views
Message 1 of 4
Flag for a moderator

Arranging engineer to visit vulnerable person

Any ideas how I can speak to someone to arrange phone socket repair for my vulnerable elderly mum?  Have been trying to get through by phone to Virgin for days but at the point I'm told she needs an engineer I'm cut off or told call centres closed.  

I sent through a complaint last weekend about it and have heard nothing.

It's her main means of communication.  

Website advises only to call if vulnerable, but I can't see how anyone can get through to speak to a human even if you are.

0 Kudos
Reply
apcyberax
  • 33.62K
  • 1.89K
  • 5.98K
Very Insightful Person
Very Insightful Person
159 Views
Message 2 of 4
Flag for a moderator

Re: Arranging engineer to visit vulnerable person

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can.

0 Kudos
Reply
tuckm
  • 2
  • 0
  • 0
Joining in
153 Views
Message 3 of 4
Flag for a moderator

Re: Arranging engineer to visit vulnerable person

Thanks for that.  I'll have a go. 

0 Kudos
Reply
Emily_G
  • 4.6K
  • 196
  • 268
Forum Team
Forum Team
118 Views
Message 4 of 4
Flag for a moderator

Re: Arranging engineer to visit vulnerable person

Thanks for the post Tuckm and welcome to our community.

 

I'll pop you over a private message so we can pass security and get this sorted for you.

 

Thanks, Emily.

0 Kudos
Reply