Virgin Media Community

[bertj]

Just had a bad experience - a hospital tried to get in touch with me about a very important phone consultation using my Virgin home phone. They couldn't because I'd forgotten anonymous call rejection was turned on. Many medical concerns withhold their 'calling out' numbers for privacy reasons. Fortunately they were eventually able to reach me on my mobile.

I've now turned ACR off using #227# but I don't know if this is a permanent fix.  Obviously I now need to know if this key input produces the permanent change that I require in case of similar calls. I've tried phoning Virgin but it's impossible to get through. Another, rather irrelevant  point - am I being charged for ACR as part of the phone package? I can't find  answers anywhere on Virgin's labyrinthine web pages so I'd be grateful for comments.

[goslow · Accepted solution]

ACR is listed in the VM price list

https://www.virginmedia.com/content/dam/virginmedia/dotcom/images/mobile-browse/downloads/010420_Eve...

on page 2 at a nominal £2.70 p.m. for the service. However, the actual cost may well be bundled in with any other services and features you have as part of your VM package so may be hard to identify as an individual cost item.

The code you mention to turn ACR on/off is also mentioned here

https://community.virginmedia.com/t5/Home-Phone/Anonymous-call-rejection/m-p/3918385#M122104

but doesn't appear in the VM phone user guide

https://store.virginmedia.com/content/dam/eSales/Downloads/Phone%20User%20Guide.pdf

so may be a feature specific to whatever particular type of central equipment provides your VM landline service. The same code seems also to be listed for BT equipment in online searches.

Have you tested your new setting is working by dialling in to your landline whilst withholding the number being used to dial in?

[bertj]

Thanks very much. That was very helpful. I've checked using my mobile to phone home with the number withheld and the home phone now shows 'Private Caller' with #227# used. I assume that this will now be permanent until I re-activate ACR using *227#

I'm still not clear if ACR is a stand alone charge but that's not really important at the moment.

Thanks again