Virgin Media Community

[brycie32]

Hi my landline hasn't worked for weeks. I've looked and apparently I should have received a letter and an adaptor? I have received neither so how do I get an adaptor? Paying for a landline that I can't even use and haven't been able to for weeks!

[Corey_C · Accepted solution]

Thanks for your post and welcome to the Community Forums, brycie32,

Sorry to hear that you landline isn't working. Can you confirm if you phone is plugged into the wall or into the hub?

Have you checked if there is a landline fault in the area? https://virg.in/servicechecker

Cheers,

Corey C

[brycie32]

Hi there is no fault and hasn't been every time I have checked online. The phone line has always been connected into the wall socket.

[brycie32]

Hi anybody there to reply to my last answer? No phone line service problems and never has been everytime I have done a check and the phone is plugged into the wall.

[Corey_C]

Thanks for your reply,brycie32

Is there no dialtone or are you getting another type of error?

Cheers,

Corey C

[brycie32]

No dial tone. Phone rings but can't hear anyone. When I use my mobile to phone the landline and answer it I can still hear the phone ringing through my mobile. All it says is check phone line. I have checked and unplugged everything and tried again...even bought a new phone incase the phone was faulty but nothing has fixed it. 

[Corey_C]

It may be that someone needs to take a look at your connection. I've sent you a private message to confirm your account details.

Cheers,

Corey C

[Shazzamma117]

Hi how do I get an adapter to plug into hub 3.0 from landline please?

[Akua_A]

Hi @Shazzamma117,

Welcome to our community forums and thank you for your first posts.

We are glad to see you are interested in our landline switchover. Our team is working in phases to do the switchover for our customers. When your service is ready to be converted we will contact you with what to do next. You can also find out more here https://www.virginmedia.com/help/home-phone/virginphone/switchover.

Thanks,

[Shazzamma117]

Hm not really helpful...is there some sort of time scale by postcode? I'm the same as Brycie 32 landline hasn't worked for ages, to be honest not that bothered as anyone who wants us would call our mobiles - and Virgin have said it would be more expensive (even!) to remove it, but I thought the answer would be more comprehensive...