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A week without Landline .. no one cares ..

It is now a week without my landline

racking up mobile costs and missing appts.

Why is it so difficult to get a straight answer or a repair ??

Post Code is CM16

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Message 2 of 21
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Re: A week without Landline .. no one cares ..

Hi mcadman,

 

I do apologise that you've been experiencing a landline outage for some time now. I can certainly appreciate the frustration of not being able to use part of your services.

 

It appears that you're currently impacted by an area fault which is affecting a number of customers in your area. The ticket notes suggest that the underlying cause has proved to be quite complex and needed more work than initially anticipated. The team are on-site at present and we're expecting to have this resolved later on today. The issue is logged under reference F007814617 and you should be able to keep an eye on progress via our service page or by signing up for updates.

 

Thanks,

Rachael

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Message 3 of 21
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Re: A week without Landline .. no one cares ..

https://www.virginmedia.com/help/automatic-compensation#BB

Total loss of broadband or phone service 

Your broadband or fixed phone line aren’t working at all?

Check to see if there’s an outage in your area on our handy service checkerYou can report the issue to us by registering it online or alternatively, calling us. If we haven’t fixed the fault within 48 hours from the end of that day, you will be entitled to £8 credit per day until it’s sorted.

Once you’ve reported the issue to us and service has been fully restored, any credit owed will be automatically calculated and applied to your bill – so there’s no need to call us to credit you.

What happens if I don't notify Virgin Media that I am affected by a service outage?

In order to be eligible for any credit, you need to go online or call us to register that you’re affected by an outage. Registering means we can record the start of the time you’ve been affected. Check to see if there’s an outage in your area on our handy service checker. If there is, just register and we’ll let you know if you are eligible for a credit. If you do not register that you are affected by an outage, you will not receive a bill credit. You can report if you’re affected by a service outage online or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111 * from any phone.

You have notified Virgin Media, haven't you?




It's What I Do.
I Drink and I
Remember Things.
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Message 4 of 21
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Re: A week without Landline .. no one cares ..


https://my.virginmedia.com/faults/service-status Computer says no.

Oops something's broken

We're sorry this isn't the page you wanted

This part of the site isn't working at the moment, but it'll be up and running again soon. Please come back and try again later.

Other parts of the site might work as normal, so try using the links below to help you find what you want.

My Virgin Media Home
Help & Support
virginmedia.com

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Message 5 of 21
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Re: A week without Landline .. no one cares ..

 

Still no landline

As we start the second week without it ..

Phoned helpdesk ... as the landline is not working !! was their brilliant reply

How do I escalate this please ?

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Message 6 of 21
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Re: A week without Landline .. no one cares ..

Hi mcadman, 

 

I'm sorry you're still without the line, I appreciate this is frustrating. 

 

I can see you are still affected by the outage we mentioned earlier in this thread. 

 

The current fix date/ time is 26th February at 12pm. 

 

Alex_Rm

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Re: A week without Landline .. no one cares ..

 

Everyday it is forecast to be fixed at 1600 then 2100 then the next day ..

This process and pattern has been repeated every day for the last nine days ..

 

 

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Re: A week without Landline .. no one cares ..

Thank you for coming back to us @mcadman

 

The times are only provided as an estimate, I can assure you the team will be working as hard as possible to get these issues resolved. 

 

Once again we are sorry for the inconvenience that this has caused. 

 

Kind regards 

Zak_M

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Message 9 of 21
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Re: A week without Landline .. no one cares ..

 

The comedy continues ..

Two weeks without my landline, do not worry it will be fixed today (26th)

Just checked earliest fix estimate is the 2nd March, I wonder what I am paying for, so looks like a month at least without a landline

Any customer service ........ no

Any interest show by the helpdesk … no

****** How do I escalate this ************** please 

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Message 10 of 21
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Re: A week without Landline .. no one cares ..

Thanks for coming back to us. 

 

As advised they are only provided as an estimate, these times are subject to check due to the complexity of the issues. 

 

Should you remain unhappy and wish to raise a complaint I would be more than happy to assist you with this. 

 

Kind Regards 

Zak_M ​​​​​​

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