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SuzanneS
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1471 stopped working after landline fixed by engineer

Hi

Looks like I have a common problem, but don't know how to get hold of Virgin without calling them.  My landline was broken, then fixed by an engineer, but since then, caller id and 1471 has stopped working.  Please help.

Thanks

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Zak_M
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Re: 1471 stopped working after landline fixed by engineer

Good morning @SuzanneS 

 

Welcome to the forums and thank you for taking the time to post. 

 

I have taken a look over this and can see that it wasn't added to our switch, I have taken the opportunity to get this added back on for you, please could you try again and let me know if this has worked? 

 

Kind regards,

Zak_M

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SuzanneS
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Re: 1471 stopped working after landline fixed by engineer

Thanks Zak_M,

Yes 1471 is working, but caller id,, doesn't appear to work though.

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Zak_M
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Re: 1471 stopped working after landline fixed by engineer

Thank you for coming back to me. 

 

I have taken another look into things and this is now in place. 

 

Please can you check and see if Caller ID is now working?

 

Kind regards,

Zak_M

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SuzanneS
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Re: 1471 stopped working after landline fixed by engineer

Yes, all working now.  Thanks very much for your help.

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