Thanks for your reply, if I was being totally honest the answer to that is a little mixed, we were doing really well with upgrading our network before COVID19 started, however that progress has been slowed due to the pandemic. Like a lot of businesses we have had to put the safety of our employees before improvements which i'm sure you can agree is a priority. This work will be continuing but I have no clear information about when this will be re-initiated or even completed.
I would actually like to chat with you in a PM to see if there is anything else we can do for you though. I'll send you a private message now.
I do hope that we can get you back to your prime with your games once this whole congestion issue has been sorted. I'm a gamer too and I basically LIVE off my broadband and WIFI, we had an SNR issue a few months ago and I felt so depressed lol
So when I say I understand your pain, I really do mean it 😂
If you want an update in a few days/weeks please just drop a post on this public thread - if you PM me I may not be online to grab it and you'll think im ignoring you! 😢
Yes, the fault [F008240313] has been resolved, however the fault [F008013004] still ongoing as you have posted. The ticket is updated regularly with engineer's notes however I'm unable to share these as they are internal communications. Apologies.