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Re: ps4 lag spikes from mid december

Hi Megan

Thanks for the reply.

I have been in these forums for a good 4 months now (7 months of issues) so I kind of know what the score is regarding dates and times.

My question is regarding the article I posted about the new Remote Phy to improve the network. Which will be completed by the end of 2021 nationwide.

Is this what we will have to wait for?

Or will we be getting our issues sorted out before then?

Thanks

 

 

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Re: ps4 lag spikes from mid december

Hi Parr86lid2,

Thanks for your reply, if I was being totally honest the answer to that is a little mixed, we were doing really well with upgrading our network before COVID19 started, however that progress has been slowed due to the pandemic. Like a lot of businesses we have had to put the safety of our employees before improvements which i'm sure you can agree is a priority. This work will be continuing but I have no clear information about when this will be re-initiated or even completed.

I would actually like to chat with you in a PM to see if there is anything else we can do for you though. I'll send you a private message now. 

Speak soon lovey!

Megan_L 

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Re: ps4 lag spikes from mid december

Hi Megan

Thanks for a little more insight of the situation.

I have been told that the upgrade to fix our issues is time and money consuming. 

So if this new Remote Phy is rolling out through next year then I don't really think the original upgrade would even happen.

But I don't know much about these kind of things. I'm just a gamer or at least I used to be 😂

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Re: ps4 lag spikes from mid december

No Problem Stephen 🙂

I do hope that we can get you back to your prime with your games once this whole congestion issue has been sorted. I'm a gamer too and I basically LIVE off my broadband and WIFI, we had an SNR issue a few months ago and I felt so depressed lol 

So when I say I understand your pain, I really do mean it 😂

If you want an update in a few days/weeks please just drop a post on this public thread - if you PM me I may not be online to grab it and you'll think im ignoring you! 😢

Thanks, 

Megan_L

 

 

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Re: ps4 lag spikes from mid december

It certainly is depressing Megan 

My friends will be happier than I will be when all this is over 😂

My estimated fix date is July 29th so I'll be back here around then for my new date and I'll tag you here 😁

Thanks

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Re: ps4 lag spikes from mid december

So my congestion fix date is due today so someone give me some good news please.

Also my SNR issue was due on the 27th, did that get sorted out?

F008013004 for congestion

F0080244637 for SNR

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Re: ps4 lag spikes from mid december

Hi parr86lid2,

 

Thanks for your post. Unfortunately the fault [F008013004] is still ongoing. The fix time has been showing as 12 AUG 2020 09:00.

 

Thanks.

Corey C

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Re: ps4 lag spikes from mid december

Thanks Corey

No doubt the engineers have been 'working hard' for the last 5 weeks. May I ask what the status is on the fault ticket?

So nothing on the SNR issue? Has it been fixed?

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Re: ps4 lag spikes from mid december

Priority:P4

Remedy Number:F008240313  

Status:We have identified the problem and an engineer is on their way

Date Open:18 JUL 2020 15:24

Estimated end date:27 JUL 2020 09:00

That's the SNR fault ticket.

 

Is this the congestion ticket (below)

F008013004 

Status: Sat here twiddling our thumbs, waiting for all our customers to leave so we don't have to do anything and twiddle our thumbs some more.

Estimated end date 12 AUG 2020 09:00

 

Seriously, I would love to see what the status of F008013004 actually says if someone can share that with me

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Re: ps4 lag spikes from mid december

Thanks for replying, parr86lid2. 

 

Yes, the fault [F008240313] has been resolved, however the fault [F008013004] still ongoing as you have posted. The ticket is updated regularly with engineer's notes however I'm unable to share these as they are internal communications. Apologies.

 

Thanks,

Corey C

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