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Re: ps4 lag spikes from mid december

John, when I said from 5 days to 5 weeks, I meant the congestion dates I have received. June 17th to June 22nd to July 29th. Although there was 2 other dates before those.

I'll speak to you guys in 5 weeks for my next 'estimated' fix date.

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Re: ps4 lag spikes from mid december

I don't know if there is another issue other than the high utilisation i have had for nearly 7 months but my ps4 downloads are going shockingly slow right now.

Did the SNR issue actually get fixed and could that be the cause?

I was told it did get fixed once and then got fix date of the 26th June.

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Re: ps4 lag spikes from mid december

By shockingly slow I mean not even 2mb per second compared to the 26 mb it has always been since I have been on the 200mb package

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Re: ps4 lag spikes from mid december

HI parr86lid2

 

The fault reference is F008013004, The estimated fix time is the 29th July at 9am

 

^Chris 

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Re: ps4 lag spikes from mid december

Hi chris,

I'm aware of that one which I'm still not happy about but what can you do.

Like I said not long ago, I was told I had a SNR issue a few weeks back. I was then told it had been fixed and a bit later I get a 26th of June fix date. Do you know if that    actually gotten fixed?

The main question is why my download is going so slow right now? 

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Re: ps4 lag spikes from mid december

Done a few speed tests on ps4 which was consistently between 40-45mb download and 2-5 upload. Which is hardly near the speeds I am paying for. I had a couple that hit 130-150. 

Considering this is gaming support, no one seems to know much about gaming.

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Re: ps4 lag spikes from mid december

Sorry for the ongoing issues that you're experiencing parr86lid2.

 

The fault that is currently ongoing is under ref F008013004 and is due to be fixed on 29th July, this ticket has been logged since the 4th May, so the fault that you had previously had logged for SNR was closed and resolved but the new issue that has been found is congestion on the network in your area, which will be causing the issues that you're having with your download speeds at the moment. 

 

 

Regards

Steven_L

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Re: ps4 lag spikes from mid december

Well to be honest mate I have had the congestion issue every night from December but actually had the odd days starting from back in August. 

I wouldn't really class it as a new issue.

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Re: ps4 lag spikes from mid december

So I found this article.....

https://www.ispreview.co.uk/index.php/2020/07/virgin-media-start-uk-rollout-of-remote-phy-to-improve...

Will we have to wait for this to rollout to our areas to get our issues fixed?

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Re: ps4 lag spikes from mid december

Hi parr86lid2,

the fix date and times are only estimates due to the nature of technical faults, so they may change and fluctuate depending on what issues the engineers find. I am sure they are working round the clock to get this issue resolved for you.

Thanks,

Megan_L

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