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ping general failure every now and again during gameplay which result in disconnections and usually death

Hello, so i started to play some MMORPG game some time ago and during a gameplay i do experience unregullar but same lag in game in the begining i did not bother but longer i play a game the more dangerous it is every time i have it, so istarted bit of reaserch and did all the settings with my connection correctly, run all cmd commands and it slightly helped but it is still occuring, than to check how it goes i played my game and run ping test simultanesly to see what is going to happen if anyting?, to my supprise it showed as each time i have a lag i am experiancing 3x general failure on ping test. There is nothing more i can do at my end according to THE WHOLE internet i checked, ipv4 connection enabled ipv6 disabled as i said all cmd commands like fush dns etc done yet it is still happening, so i was curious if it can be anything with my router, recently engineer been around he found no problem with router.My internet connection is amazing and i am not complaining about that as whenever i want to downloads or stream anything it just work, But as it looks alot of people experiancing extacly same problem, is I set that BQM (probably not enough data so far but i will keep an eye on it(there are some red lines on top) and like in other topics i seen i am going to post my router status, please analyze and help me with my problem.

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 475000000 8.5 38 256 qam 31
2 195000000 9.9 40 256 qam 8
3 203000000 9.4 38 256 qam 9
4 211000000 9.1 38 256 qam 10
5 219000000 8.9 38 256 qam 11
6 227000000 8.9 38 256 qam 12
7 235000000 8.6 38 256 qam 13
8 243000000 8.5 38 256 qam 14
9 251000000 8.9 38 256 qam 15
10 259000000 8.8 38 256 qam 16
11 267000000 9 38 256 qam 17
12 275000000 9.1 38 256 qam 18
13 283000000 9.1 38 256 qam 19
14 291000000 9.5 38 256 qam 20
15 299000000 9.8 38 256 qam 21
16 307000000 10 38 256 qam 22
17 315000000 9.8 38 256 qam 23
18 323000000 9.9 38 256 qam 24
19 427000000 9.3 40 256 qam 25
20 435000000 9 40 256 qam 26
21 443000000 9 38 256 qam 27
22 451000000 8.9 38 256 qam 28
23 459000000 8.9 38 256 qam 29
24 467000000 8.9 38 256 qam 30


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 143176 0
2 Locked 40.3 339 0
3 Locked 38.6 685 0
4 Locked 38.9 681 0
5 Locked 38.6 1012 0
6 Locked 38.6 952 0
7 Locked 38.9 1416 0
8 Locked 38.9 1340 0
9 Locked 38.6 1291 0
10 Locked 38.6 1434 0
11 Locked 38.6 1925 0
12 Locked 38.6 1666 0
13 Locked 38.6 2487 0
14 Locked 38.9 2817 0
15 Locked 38.9 4361 0
16 Locked 38.9 3895 0
17 Locked 38.6 5562 0
18 Locked 38.6 9373 0
19 Locked 40.3 45557 0
20 Locked 40.3 58773 0
21 Locked 38.6 72020 0
22 Locked 38.6 81242 0
23 Locked 38.6 101788 0
24 Locked 38.9 96273 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200000 3.95 5120 64 qam 1
2 25800000 3.8 5120 64 qam 4
3 32600000 3.8 5120 64 qam 3
4 39400000 3.95 5120 64 qam 2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
wrkldJKDHSUBsgvca69834ncxv9873


Primary Downstream Service Flow
SFID 31549
Max Traffic Rate 230000061
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 31548
Max Traffic Rate 22000061
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

Network Log
Time Priority Description
14/01/2020 17:43:31 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2020 07:09:20 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2020 13:13:38 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2020 03:16:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2020 04:58:27 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2020 09:11:23 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2020 12:50:52 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2020 20:43:19 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2020 20:43:19 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2020 06:39:20 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2020 20:55:43 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2020 16:37:21 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2020 16:37:21 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2020 21:31:7 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2020 06:41:25 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2020 17:44:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2020 21:41:59 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2020 12:42:37 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2020 12:42:37 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2020 20:10:10 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

I would be appreciated with any help, I know you think death in game is nothing but in that particular game it is very costly - search death penalties Tibia 🖕you will know what i am talking about.

Hope to hear soon from someone...

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Re: ping general failure every now and again during gameplay which result in disconnections and usually d

IMHO your downstream power levels need lowering.

Wait for staff to pick it up.

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Re: ping general failure every now and again during gameplay which result in disconnections and usually d

How can this be done? Can I do it myself or do I need to get in touch with VM?

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Re: ping general failure every now and again during gameplay which result in disconnections and usually d

Ive flagged your post to them so they will be in touch on here in a day or two.

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Re: ping general failure every now and again during gameplay which result in disconnections and u...

Hi andrzej17lol,

 

Welcome to our forums and thank you for getting in touch. I'm sorry that you've been having trouble with your broadband connection and that it's been interrupting your gameplay.

 

Your downstream power levels are towards the higher end of the threshold, but they're still within spec so I wouldn't be too concerned for now. I've also had a look at the local segment and there's nothing to indicate any service degradation.

 

Could you please confirm whether you're using a wired or wireless connection?

 

Ethernet connections are much more stable and reliable, and are affected by fewer external factors. Wifi, on the other hand, can be temperamental - particularly when using multiple devices. It does look like there may be some congestion on your in-home wireless network, so it may be worth taking a look at our WiFi Wins for some tips on getting the best out of your signal.

 

It would be really handy to see the results of the BQM you've set up. This would help to identify any trends and work towards a resolution. You can either share screenshots here (images need to be approved before they appear), or you can provide a link for us to follow.

 

Thanks,

Rachael

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Re: ping general failure every now and again during gameplay which result in disconnections and u...

My Connection is wired, on wifi there is no signal at home whatsoever hence we run cables though whole house.

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Re: ping general failure every now and again during gameplay which result in disconnections and u...

Hi andrzej17lol,

 

Thank you for that information. What I will look to do is private message you so we can look into this further.

 

^Martin

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