Yeah I know Oz, its a process he will find nothing wrong here and will report that, I will then have the report emailed to me and its more evidence, i'm thinking long term here as Virgin are not going to fix this, for them to do so is massive cost and manpower outlay, something the budgets will not be able to cope with so early in the year, this decision has already been made, which is why we all received a text saying the issue was fixed when it wasn't, they've removed the fault from their system for legal reasons, they know what's coming.
I just telephoned Virgin tech support, after confirming my postcode (N1 area), there was an automated message saying they are aware of a technical issue in the N1 area and that it’s conplicated and taking more time for them to fix. I’ve signed up to text message updates - has anyone else experienced this ?
Lol thank i miss read the instructions, I just read the first line and skipped it it said reply to a text we sent you, I never received one so resumed it was maybe for when you connect first time. Will try again shortly kids streaming a movie to the TV they will have a heart attack if spiderman goes of not like they watched it 100x since christmas.
Anyone heard of a provider called Onestream? Having a look around and there a a few companies i have never heard of that provide broadband. But I think Virgin the only Fibre rest are ADSL 😞 not sure what to do now. Really annoying.
I just logged in to see if the service status has updated to fault it hasn't, still showing no issues and as I have an engineer booked for Tuesday it will not let me go through to report a fault on the telephone, so I cant hear the automated message.
My engineer appointment was cancelled by Virgin based on the fault being a network issue and nothing to do with my equipment. You need to call them again and go through to customer services instead of the overseas box ticking call centre. Mention your postcode and the ongoing issues. If you’re within area 15 they *should* update you.