high gaming latency

[Matt98]

I'm really struggling with high latency whilst gaming, especially during peak hours (5-11). Here is my BQM. Downstream and upstream to follow:

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/cbe8614be02c1cdd1a1b9e732b7f1dbee50b320e-10-11-2022"><img alt="My Broadband Ping - My Virgin Media" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/cbe8614be02c1cdd1a1b9e732b7f1dbee50b320e-10-11-2022.png" /></a>

[Matt98]

[Matt98]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	-6.7	36.6	QAM256	25
1	139000000	-6.2	34.9	QAM256	1
2	147000000	-6.8	34.9	QAM256	2
3	155000000	-6.9	35.1	QAM256	3
4	163000000	-7.9	34.9	QAM256	4
5	171000000	-8.4	34.9	QAM256	5
6	179000000	-8.7	35.1	QAM256	6
7	187000000	-9.3	34.9	QAM256	7
8	195000000	-9.1	33.8	QAM256	8
9	203000000	-9.6	35.1	QAM256	9
10	211000000	-10.2	34.5	QAM256	10
11	219000000	-10.5	31.7	QAM256	11
12	227000000	-10.4	33.5	QAM256	12
13	235000000	-10.3	34.3	QAM256	13
14	243000000	-10	35.1	QAM256	14
15	251000000	-9.7	34.9	QAM256	15
16	259000000	-8.8	35.1	QAM256	16
17	267000000	-8.9	35.6	QAM256	17
18	275000000	-8.3	35.6	QAM256	18
19	283000000	-6.9	36.6	QAM256	19
20	291000000	-6	37.4	QAM256	20
21	299000000	-5.6	36.6	QAM256	21
22	307000000	-5.8	37.4	QAM256	22
23	315000000	-6.8	36.6	QAM256	23
24	323000000	-6.9	36.6	QAM256	24
26	339000000	-6.4	36.6	QAM256	26
27	347000000	-6.7	37.4	QAM256	27
28	355000000	-6.7	36.6	QAM256	28
29	363000000	-6.8	36.6	QAM256	29
30	371000000	-7.7	36.4	QAM256	30
31	379000000	-7.9	36.4	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	36.609653	0	0
1	Locked	34.925610	4907	0
2	Locked	34.925610	358	0
3	Locked	35.083549	176	0
4	Locked	34.925610	2961	0
5	Locked	34.925610	974	0
6	Locked	35.083549	108	0
7	Locked	34.925610	29	0
8	Locked	33.834164	194	0
9	Locked	35.083549	11	0
10	Locked	34.483570	35	0
11	Locked	31.688669	27394	0
12	Locked	33.486542	294	0
13	Locked	34.345688	28	0
14	Locked	35.083549	14	0
15	Locked	34.925610	14	0
16	Locked	35.083549	5	0
17	Locked	35.595078	2	0
18	Locked	35.595078	1	0
19	Locked	36.609653	0	0
20	Locked	37.355988	0	0
21	Locked	36.609653	0	0
22	Locked	37.355988	0	0
23	Locked	36.609653	0	0
24	Locked	36.609653	0	0
26	Locked	36.609653	0	0
27	Locked	37.355988	0	0
28	Locked	36.609653	0	0
29	Locked	36.609653	1	0
30	Locked	36.386890	1	0
31	Locked	36.386890	1	0

[Matt98]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	47	5120 KSym/sec	64QAM	6
2	23600000	44.8	5120 KSym/sec	64QAM	8
3	32600000	45.8	5120 KSym/sec	64QAM	7
4	46200000	45.8	5120 KSym/sec	64QAM	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[legacy1]

Its doubtful that this will fix your problem but your SNR is low along with your power level for the downstream

[Paul_DN]

Hi Matt98,

Thanks for reaching out to us in our community and welcome, sorry to see you have high gaming latency, I was able to locate you on our systewm with the details we have for you and can see a short term connection issue is showing, it is advising that you check all your internal connections coming in and on all devices are hand tight, this also includes on any splitters, once done unplug the Router for the power, lease 2 to 3 minutes then plug back in.

Regards

Paul.

[risc19]

What are you talking about?

His downstream power levels are way too low.

Until that gets fixed we have no idea if there is a SNR issue or if it's just the power levels being out of spec.