on 13-09-2023 06:13
Hello... so some time ago I posted here about packet loss on my ps5 with hub4. Support was great and engineer was booked for me very quickly, I can't complain about that.
But what engineer did was just replaced my old hub4 with Hub5.. problem didn't go anywhere... still getting packet loss and dropouts...
On top of that 5Ghz network doesn't even work on this router so WIFI6 badge means absolutely nothing.
Engineer told me that there's no problems with cables since if that was the case contraction would be bad all the time. Which makes sense since cable is inside the wall under insulation and for a year after insulating job was done I had absolutely no problems. Plus I like when internet is clearly messing up but website tells me that there's no problems...
on 16-09-2023 19:06
Same problem here but to a much lesser extent.
Flicking between your live BQM and mine shows the packet loss at the exact same times.
I believe they are both due to the same problem, and no I have not gotten anywhere trying to identify the cause of mine either.
on 18-09-2023 18:39
jeez your packet loss is pretty much invisible compared to mine...
on 18-09-2023 19:42
@MindyKzm wrote:Hello... so some time ago I posted here about packet loss on my ps5 with hub4. Support was great and engineer was booked for me very quickly, I can't complain about that.
But what engineer did was just replaced my old hub4 with Hub5.. problem didn't go anywhere... still getting packet loss and dropouts...
On top of that 5Ghz network doesn't even work on this router so WIFI6 badge means absolutely nothing.
Engineer told me that there's no problems with cables since if that was the case contraction would be bad all the time. Which makes sense since cable is inside the wall under insulation and for a year after insulating job was done I had absolutely no problems. Plus I like when internet is clearly messing up but website tells me that there's no problems...
Everyone of those blips causes a 5 ish second freeze while gaming. Not ideal.
on 18-09-2023 19:55
The BQM is not high resolution but doing so at 2x so 500ms apart would mean 2x bandwidth ping by everyone! And even then 500ms is not high resolution doing 2x again and again and thats a lot of ICMP! Where as gaming is 20-10ms arpart with some payload.
on 21-09-2023 11:33
Hi MindyKzm
Thank you very much for posting on our Community.
Can I just apologise for packet loss after the hub was swapped.
We can run a few tests from here and check on your equipment.
Sadly its not showing anything wrong, So I will need to send you a private message to gain account access and run further tests.
If you can check the logo top right of your screen that would be great.
Regards
Gareth_L