on 06-02-2023 18:35
I have the 1g DL. I've recently started getting 100% packet loss which is causing issues. Anyone any ideas for a fix? I'm hard wired to router.
on 06-02-2023 18:53
Test the service to the Hub using : https://www.samknows.com/realspeed/ once started be sure to Run full test
How does the packet loss look at the Hub ?
on 07-02-2023 11:10
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping
Once done we can comment.
If you wait here a day or two a VM Mod will be along to comment as well.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 09-02-2023 09:28
It's a Microsoft issue.
I have the same issue, but with a completely set-up.
We have 2 Xbox Series X and both are doing it, wired or wireless. I also have a different ISP I can use as well as Virgin, and it's also on that ISP.
Loads of posts on reddit and Xbox forums.
Hopefully will be resolved today in most areas, as I have seen a few posts saying some user have gone back to 0% packet loss, but other have gone down from 100% to 5% packet loss.