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Message 1 of 11
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Wired download speed

My son has a wired connection from the virgin hub to his Xbox one x. We are on 350MB. He uses a new cat 7 cable.

Tonight, he showed me an example of the download speed he was getting whilst trying to download Fornite update, at around 32MB (but drops to KB on occasions). 
The detailed network statistics screen on Xbox shows a download speed of more than 400MB. 
To check if it’s fornite throttling the download speed, he downloaded another game for me, which also had a 32MB average but very briefly shot out to 200MB. 

No one else in the household was using the internet at the time. We’ve switched the hub off and on again etc. Please help explain. 653DB9E0-E8E0-40E7-B1C9-54F1E9F2A0F0.jpeg

 

017AFE3F-293D-4E98-9A80-C6083643BDDA.jpeg

 

89102BB3-A31E-461E-A23B-97A2F21A8F39.jpeg

 

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Message 2 of 11
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Re: Wired download speed

Consoles are not the best way to test the speed being delivered by VM to your hub.  Even picking a different game to download doesn't prove that the issue isn't just Microsoft's servers or network struggling.  If the detailed network statistics screen shows a much higher speed, then it does suggest the bottleneck is with the download servers not VM.

What does a speedtest.net test from another wired device show?

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Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out.
My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

 

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Message 3 of 11
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Re: Wired download speed

I’ve run it 4 times on a wired laptop. I got 250MB approx, twice, 12MB once and finally 150MB. 

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Message 4 of 11
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Re: Wired download speed

OK so not just an issue with the Xbox then.

You could post some hub stats here or wait a few days for the VM staff to get to this thread.

To get hub stats go to http://192.168.0.1/ (or http://192.168.100.1/ if you are in modem mode) to get the VM hub GUI. Don't login (unless you have a Hub 3 and this is your first visit to the hub GUI, which does require you to login) but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier. If using screenshots be careful to edit out or obscure any reference to your WAN IP or MAC address in the log to protect your privacy.  If you copy and paste the log then the forum will automatically censor this sensitive information.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out.
My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Message 5 of 11
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Re: Wired download speed

19BA1251-5242-46AA-B9B4-C6AA152E9363.png482A6722-BCC1-439D-A21D-F3CB4E676AA5.png487DA57D-E351-4F8B-B4ED-B91B19072813.png

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Message 6 of 11
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Re: Wired download speed

Power levels posted so far look OK although you have only posted the first page of the downstream figures, so would need to see all of the downstream figures and the network log to get a complete picture of your connection.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out.
My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Message 7 of 11
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Re: Wired download speed

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12987500006.840256 qam21
21707500006.540256 qam5
31787500006.540256 qam6
41867500006.640256 qam7
51947500006.840256 qam8
62027500006.840256 qam9
72107500006.940256 qam10
82187500006.940256 qam11
92267500006.840256 qam12
102347500006.640256 qam13
112427500006.640256 qam14
122507500006.840256 qam15
132587500006.540256 qam16
142667500006.540256 qam17
152747500006.540256 qam18
162827500006.840256 qam19
17290750000740256 qam20
183067500006.940256 qam22
193147500006.940256 qam23
203227500007.440256 qam24
21402750000838256 qam25
22410750000838256 qam26
234187500007.638256 qam27
244267500007.538256 qam28



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.34140
2Locked40.33730
3Locked40.93580
4Locked40.33700
5Locked40.93610
6Locked40.93920
7Locked40.34000
8Locked40.33900
9Locked40.93720
10Locked40.93870
11Locked40.93840
12Locked40.93670
13Locked40.93280
14Locked40.33600
15Locked40.34030
16Locked40.33690
17Locked40.33960
18Locked40.34130
19Locked40.93740
20Locked40.93420
21Locked38.93480
22Locked38.64080
23Locked38.63610
24Locked38.63420
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Message 8 of 11
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Re: Wired download speed

Network Log

Time Priority Description

19/09/2019 00:24:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2019 06:57:25ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2019 14:27:28ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/09/2019 20:21:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2019 09:33:24ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 17:03:27ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2019 21:09:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2019 12:09:59ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/10/2019 14:29:26ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2019 17:18:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2019 01:48:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2019 01:48:35criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2019 01:48:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2019 01:48:35criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2019 01:48:39Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2019 01:51:9criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2019 01:58:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2019 01:59:42criticalTFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2019 01:59:42criticalTFTP Request Retries exceeded, CM unable to register
14/10/2019 02:00:16critical
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Message 9 of 11
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Re: Wired download speed

That last entry didn’t copy and paste properly. Here it is

14/10/2019 02:00:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Message 10 of 11
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Re: Wired download speed

Thanks for posting the rest of the figures. Power levels appear to be within the recommended spec. The “RCS Partial Service” errors in the log are not healthy. Not sure if those errors alone could be the reason for your slower speeds.

Hopefully one of the forums team will visit this thread soon and maybe their tests will be able reveal more.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out.
My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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