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Sluggish connection to games, especially fifa 20

Hi there.

I'm gaming on a ps4pro connected to a monitor via ethernet on the vivid 350 package.  I've only been a customer for about a month.  The connection to games of FIFA is constantly sluggish.  I've setup a bqm and it doesn't seem the greatest?  Visited my brother for the weekend and played on bt fibre at peak times and it was completely different

https://www.thinkbroadband.com/broadband/monitoring/quality/view/0823fc22fa75c1c0a0cf7502b9a80aa79fc...

Any tips would be really appreciated

 

Thanks

Alex

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Re: Sluggish connection to games, especially fifa 20


@Alexgplays wrote:

Hi there.

I'm gaming on a ps4pro connected to a monitor via ethernet on the vivid 350 package.  I've only been a customer for about a month.  The connection to games of FIFA is constantly sluggish.  I've setup a bqm and it doesn't seem the greatest?  Visited my brother for the weekend and played on bt fibre at peak times and it was completely different

https://www.thinkbroadband.com/broadband/monitoring/quality/view/0823fc22fa75c1c0a0cf7502b9a80aa79fc...

Any tips would be really appreciated

 

Thanks

Alex


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Re: Sluggish connection to games, especially fifa 20

Ah sorry

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/336f50bda6639b8e020740908cc218a2f4ff6499
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Re: Sluggish connection to games, especially fifa 20

Doesn't at first glance say "lag" but lets look a bit deeper...

Can you post upstream, downstream stats and network logs?

 

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Re: Sluggish connection to games, especially fifa 20

Of course.

Sorry for the delay

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14750000006.438256 qam29
21870000006.938256 qam7
31950000006.638256 qam8
42030000006.538256 qam9
52110000006.538256 qam10
62190000006.338256 qam11
7227000000638256 qam12
8235000000638256 qam13
92430000005.538256 qam14
102510000005.838256 qam15
112590000006.138256 qam16
122670000005.938256 qam17
132750000005.838256 qam18
142830000006.438256 qam19
152910000006.438256 qam20
162990000006.538256 qam21
17307000000738256 qam22
183150000006.938256 qam23
19323000000738256 qam24
204430000006.538256 qam25
214510000006.338256 qam26
224590000006.638256 qam27
234670000006.940256 qam28
244830000006.540256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.670
2Locked38.9230
3Locked38.960
4Locked38.990
5Locked38.6100
6Locked38.9110
7Locked38.6100
8Locked38.990
9Locked38.940
10Locked38.650
11Locked38.940
12Locked38.990
13Locked38.6100
14Locked38.950
15Locked38.690
16Locked38.6110
17Locked38.9220
18Locked38.9100
19Locked38.910
20Locked38.950
21Locked38.950
22Locked38.960
23Locked40.360
24Locked40.360

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1602999984.525512064 qam1
2393999814.275512064 qam4
3462000214.375512064 qam3
4537000044.525512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000


I'll post the network log in another post.

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Re: Sluggish connection to games, especially fifa 20

Network Log

Time Priority Description

03/10/2019 08:48:56ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2019 09:13:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2019 10:46:42ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2019 12:44:32ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2019 12:44:32noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2019 15:06:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2019 09:40:28ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2019 19:16:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2019 01:25:28ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2019 17:10:31ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2019 17:10:31noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2019 08:18:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2019 17:21:45ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2019 22:27:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2019 03:12:23ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2019 13:03:5ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2019 13:03:5noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2019 22:41:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2019 09:02:8noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2019 13:14:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Sluggish connection to games, especially fifa 20

I don't suppose anyone has any tips?

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Re: Sluggish connection to games, especially fifa 20

sorted???i m with virginmedia for couple of years  and same **bleep**....they are awfull.....i m on gaming package 200mbps  but only couple of days a month i get nice gameplay  and that over the night around 2am:)))

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Re: Sluggish connection to games, especially fifa 20

Sorry for not coming back before now, IRL got busy

Those look okay.

Next can you set up a BQM

HERE

Run it for say 24 hrs, and post the result.

AT a guess it wont show much- so might be worth running a few trace routes to servers you are playing on.....

 

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Re: Sluggish connection to games, especially fifa 20

https://www.thinkbroadband.com/broadband/monitoring/quality/share/336f50bda6639b8e020740908cc218a2f4ff6499

Not sure if it's good or bad? More yellow than most graphs. I tried my own tp link vr600 with the superhub in modem mode but the pings on thinkbroadband were about 80ms which didn't make sense? The ip is meant to be different in modem mode right?

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