Emma_E managed to resolve the issue without me sending any details back. Please esclate it again because currently my wifi is so bad that i have resorted to playing on 4g. This is not the service im paying for.
Thanks for your post, I'm very sorry to hear you have been having trouble with your connection.
I have taken a look into things from here and can't see any obvious reasons as to why you are experiencing this. I would love to take a look into this further for you. To be able to do this, I will need some more information from you. I'll drop you a PM asking for the details I will need, if you can reply to this, I'll be more than happy to help.