Menu
Reply
Adduxi
  • 5.76K
  • 471
  • 1.45K
Very Insightful Person
Very Insightful Person
428 Views
Message 11 of 29
Flag for a moderator

Re: Problem after problem, this is easily the worst ISP i ever have used


@cd99 wrote:

Why does virgin media share your connection with others?   


Because that's the way it works and was designed .......   

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Adduxi
  • 5.76K
  • 471
  • 1.45K
Very Insightful Person
Very Insightful Person
427 Views
Message 12 of 29
Flag for a moderator

Re: Problem after problem, this is easily the worst ISP i ever have used


@danbottomburp wrote:

<snip>   I will get the hub stats posted asap


Can you post your latest stats please .  Your latest shared BQM looks good fine btw.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
danbottomburp
  • 46
  • 0
  • 3
On our wavelength
421 Views
Message 13 of 29
Flag for a moderator

Re: Problem after problem, this is easily the worst ISP i ever have used

Under Network logs its completely blank, it does this all the time, i reset it, they show up for a few days and then it goes blank again, so i trust no stats from the Hub at all

0 Kudos
Reply
danbottomburp
  • 46
  • 0
  • 3
On our wavelength
396 Views
Message 14 of 29
Flag for a moderator

Re: Problem after problem, this is easily the worst ISP i ever have used

Can someone from Virgin tell me what is going on with my "excellent connection" please, oh boy every time i read that "excellent connection" it makes me laugh, excellent connection they say, yeah and Santa Claus is real

 

0 Kudos
Reply
Paul_DN
  • 8.36K
  • 447
  • 863
Forum Team
Forum Team
367 Views
Message 15 of 29
Flag for a moderator

Re: Problem after problem, this is easily the worst ISP i ever have used

Hi danbottomburp,Thank you for reaching back out to us, sorry to hear you are still issues and aren't able to see any Network Logs, I was able to have another look our end and cannot see any issues at all, I can see you haven't rebooted the Hub for over 25 Days, please unplug form the power. leave 2 Minutes then plug back in.

Regards

Paul.

0 Kudos
Reply
danbottomburp
  • 46
  • 0
  • 3
On our wavelength
359 Views
Message 16 of 29
Flag for a moderator

Re: Problem after problem, this is easily the worst ISP i ever have used

You do know there has been a BQM on this connection since it was installed right? the days of ISP's being able to hide and say "reboot the router" are over, i suggest you take a look at the last 3/4 days of the meter

Something is not right and it isn't that my router has not been rebooted once a day  as that apparently is what i am supposed to be doing 

 

There is the 8th 9th and 10th for example, its atrocious 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ea323505864619d2cc9bc5b8c79ce8d1b7...

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8004a13cab172248699887f23dc06b63959616b3-09-04-2022

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2c6ec7a2ffe1e92887367f1719f0e8b22ca5c37a-10-04-2022 

 

Jodi_S
  • 3.44K
  • 173
  • 359
Forum Team
Forum Team
314 Views
Message 17 of 29
Flag for a moderator

Re: Problem after problem, this is easily the worst ISP i ever have used

Hi danbottomburp,

Thanks for coming back to us and posting your recent BQM. Remotely looking at the systems from our end, we have detected that your experiencing downstream power level issues. 

Due to this, we would like to arrange an engineer to come and take a look at this for you.

I am going to pop you over a private message to take some details and get this arranged with you.

Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

0 Kudos
Reply
jpeg1
  • 6.27K
  • 326
  • 1.13K
Hero
306 Views
Message 18 of 29
Flag for a moderator

Re: Problem after problem, this is easily the worst ISP i ever have used

It's good that you are getting a technician visit to sort out your signal levels.  But the problem illustrated in those last BQM traces is not a fault on your connnection. It was a widespread issue that many users have noted, but it appears now to have been cleared.  Your live BQM link that you posted at the beginning of the thread now shows a very clear connection.

0 Kudos
Reply
Jodi_S
  • 3.44K
  • 173
  • 359
Forum Team
Forum Team
288 Views
Message 19 of 29
Flag for a moderator

Re: Problem after problem, this is easily the worst ISP i ever have used

Hi danbottomburp, 

Thanks for coming back to via private message to confirm your information.

I have booked you in for the next available appointment. To view this please sign into My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

The technician diagnoses the fault as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed.

Let us know how the appointment goes.

Take care.

Jodi. 

 

0 Kudos
Reply
Ayisha_B
  • 3.08K
  • 110
  • 283
Forum Team
Forum Team
263 Views
Message 20 of 29
Flag for a moderator

Re: Problem after problem, this is easily the worst ISP i ever have used

Hi @danbottomburp,

Just checking in to see how your visit went yesterday?

 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply