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Message 601 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Hey DigitalNative,

 

Sorry to hear of the issues that you've been having, I have looked into the background of our system and cannot find any reason or network event that would have caused such an issue with your services, all of the power levels remain well within the accepted ranges.

 

I have however flagged this to our second line faults engineers to look into this further and get in touch with you as soon as they have investigated your connection.

 

Regards

Steven

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Message 602 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

its the same for me - just had an engineer come over after having ridiculous packet loss and ping since March. Its due to high utilisation and the engineer said it will not be fixed for anyone until people go back to work as too many people are on the network. They cant do anything about the latency and the engineer said they don't have the infrastructure at the moment. They need councils permission to install new servers etc and all of this takes AGES apparently. 

Unless you want to pay for fibre or business line... (200 a month)

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Message 603 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Hi LFM79

Sorry to hear that 

But thanks for the explanation 

We do have a fix date for this which is the 24/06/2020

The reference number we have is F007911741 , which you can pop back on here for updates 

Gareth_L

 

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Message 604 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

ping and latency still utter trash. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d996429bcdfdbd950687f1a5df6d286c63...

Will definitely be switching to Sky when my contract is over in September. It's been almost half a year now- any other competent ISP would have sorted this. Rubbish.  

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Message 605 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Again to chime in, no engineer has contacted me and my ping is still all over the place... A shame, but expected at this point. If anyone is reading this and considering virgin for the speeds, think again!

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Message 606 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Sorry to hear this, DigitalNative, 

 

I this occurring on your wired or wireless connections? As you have stated in your first post that this started at the same times as the pandemic, this may be a capacity issue.

 

Cheers,

Corey C

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Message 607 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Hello,

So myself and some other members fix date is finally upon us! 17 June at 13:30 (My area is Surrey/Kingston, 03) I have noticed my graphs have improved the last 2 days, but they are by far still not ideal, this was from yesterday;

The reference number is: F007907879

Could I get an update from someone if this is believed to be fixed or has this been moved once more?

Thank you,

Mike

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Message 608 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

HI Mikee250,

 

Unfortunately, the estimated fix time now set to: 19/06/2020. 

 

Thanks,

Corey C

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Message 609 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

They (the engineers) do seem to encourage you to go to Virgin business, so i just decided to go with BT FTTP RESIDENTIAL and I'm loving it.

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Message 610 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Cheers for the update Corey, will ask again on the 19th! but I fear this will just be extended once more!

Thank you,

Mike

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