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Message 531 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

One thing this has taught me: High speeds are only a benefit if you have a stable line. Period.

You don't need 350meg if you're a netflix and chiller sort of household. We, as gamers, use it as we download games a lot etc and it's a luxury for an hour or two less waiting time on a new release or those big patches and I'll certainly miss the convenience.

But 75meg isn't the end of the world if it's stable and you have access to a reasonable support team.

There is no accountability with their own cable network/infrastructure.

I come from South Africa originally, where the telecoms was monopolised in a similar manner. Fair usage policies didn't apply and it was much the same sort of scenario as this with little to no recompense for lack of performance and hours dealing with support trying to fob you off. NEVER AGAIN.

If you are out of contract: run for the hills. 

 

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Message 532 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

I have already been cautioned on this forum - so if you're reading this and this thread suddenly vanishes, you guys know what happened!

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Message 533 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Hi davidc01,

 

I've had a check of the ticket and the estimated fix time is now 21st June, apologies.

 

Thanks


Melissa

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Message 534 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

I'm out of contract and i've moved on to BT fibre, I should be up and running in 10 days. I've been with VM for around 8 years and I never liked it but I stayed because I never had a choice, but now I do.

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Message 535 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Im disgusted really am. Vm shocking 1day til installation id take my new 52meg over 100mb useless stability lying robbing company anyday.  No reimbursements no clue no apologies utter ridiculous. Anygamers like cloud says and we have numerous times. If u can leave do it asap. Only gd thing about this vm rubbish has been mod team megan L. 

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Message 536 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

What an absolute **bleep**show today (and yesterday) has been. 

I can’t work properly. It’s making everything take 10 times longer and now I just saw the “fix date” got pushed back again. 

HA

My new router arrived today for my new ISP which is being installed on Tuesday. 

When that’s installed (with hopefully no issues) I will be done with this shower called VM forever. 

I’m not going to waste my time chasing a refund or compensation from VM. They don’t care. 

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Message 537 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

@Melissa_F - thanks for the update. Appreciated. No need to apologise: when a fix date is fictional it doesn't really matter that much.

I'm simply keeping track of all the dates that keep getting quoted and missed, conflicting answers from different people at Virgin, along with the many other details, for the various letters I plan to write to Virgin and others.
It also provides valuable extra encouragement for my community to join in on a "community fibre" project.
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Message 538 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Come on here looking for answers to my spikes in ping, and packet loss. Looks like this is very broad issue?

I've been a customer for a few months now but only moved into my home last week and used for gaming, any help would be appreciated as it's a great shame my connection isn't fit for purpose.

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Message 539 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

It depends on the area you're in. Its very wide spread around where I am - all neighbourhood and surrounding areas.

The Virgin engineer I spoke to said it was impacting older Virgin areas the most as they have been around long enough to be oversubscribed. The issue just wasn't as apparent before lockdown for most. It sounds like gamers were noticing pre lockdown, but for working for home (the main time I care about latency) it's only been since everyone else has been online.

Of course you might be lucky and your particular issue might be unrelated. It's worth going through all the normal troubleshooting and speaking to Virgin. Set up a BQM with thinkbroadband to monitor your connection and collect proof of your issue.

 

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Message 540 of 753
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Id class my area old. I would say undermaintained. Not over subscribed. I dont pick up a single vm other than mine in a good radius. Took vm months to find a faulty node. I knew that months ago. Lack of knowledge and poorly. Maintained network is wht i blame

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