Ping, packet loss and Latency all over the place. Can we get some info please!

[CloudchaserXI]

Started 2 days ago - I'm assuming this is Covid 19 related? If it is PLEASE confirm Virgin.

380Meg fibre, all networked - pc direct to Hub 3.

All of a sudden: massive lag spikes, interruption, packet loss.

I have tried Modem mode. Tried to reset router. 

Software version

: 9.1.1811.401

Log below:

20/03/2020 20:32:56	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2020 20:32:3	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2020 19:53:3	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2020 04:16:13	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2020 02:44:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 23:24:8	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 22:15:12	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 20:50:23	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 18:58:29	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 18:58:14	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 12:32:22	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 11:42:44	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 11:42:44	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 10:53:4	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 10:24:27	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 10:03:26	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 09:52:42	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 09:09:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 08:24:10	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 05:48:57	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

PING google.com (216.58.210.238): 64 data bytes
72 bytes from 216.58.210.238: seq=0 ttl=55 time=20.000 ms
72 bytes from 216.58.210.238: seq=1 ttl=55 time=10.000 ms
72 bytes from 216.58.210.238: seq=2 ttl=55 time=4500.000 ms
--- google.com ping statistics ---
5 packets transmitted, 3 packets received, 40% packet loss
round-trip min/avg/max = 10.000/1510.000/4500.000 ms

[pukka94]

Still getting packet loss after they sent me a 2nd Hub... All i keep getting hit with is theirs no problem our end. Getting boring now.

[John_GS]

Hi pukka94

Thanks for posting. Sorry to hear of the broadband issues. From a check done no issues are showing. Can you expand on what's happening please? 

Kind regards

[CloudchaserXI]

Hi John,

Thank you for summing up the experience you get being with VM. Feel free to read through the 51 pages of it already or read the title or you know, admit you're having utilisation issues across a large proportion of your over subscribed consumer base. 

Ask him if he's using WiFi.

Tell him to reboot his router.

Better yet, send him a new one!

I would advise people give up here - we're being run in circles intentionally and the fake repair dates will keep coming.

See ya VM.

[Anonymous]

"Feel free to read through the 51 pages of it already or read the title or you know"

513 messages (many the same person) out of 5+ million users.

Over utilization (contention) is a small problem overall

[CloudchaserXI]

You're about to have a very fun day.

Pull your head our their arse, unless you're a mod account masqerading as a normal user. 

There are a significant amount of people on this post and more creating threads daily over the same issue. Anyone with a brain can see what it is. The fake repair dates delayed inevitably is such a fickle attempt at bypassing the entire situation. They are loathe to upgrade infrastructure and if they keep up the charade hopefully this will all blow over!

When you pull the collective VM dong out your mouth - feel free to do one shill.

[davidc01]

Perhaps it is a small issue vs the entire user base of Virgin, however it IS a widespread problem.

I know this in particular for my area thanks to large Coronavirus-inspired whatsapp groups. I took it upon myself to test peoples connections and everyone has essentially the same issue. I must have checked 50+ people, and I know other areas near me where people have done similar checks amongst their neighbours. It's how I'm getting traction with community fibre!

Then there was the Virgin engineer that visited and admitted that this was a utilisation issue in most areas in Bromley and surrounding areas because we are on "old" Virgin networks - i.e. ones that have been around long enough to be over-subscribed and not upgraded. He suggested it was unlikely to get fixed any time soon because of the amount of work that would be required to fix it.

Bromley and surrounding areas is a large amount of subscribers, and this is just one area of the country. Based on replies on these forums (and what the engineer said) we know that similar things have happened in other areas around the country too.

So, yes, it is widespread. Even if it was just 5% of Virgin user base (I suspect a lot more), I would still consider it widespread. Its just that its just the techies gamers and people who need a form of remote desktop (vmware, citrix, rdp etc) who don't just "give up" and that bother coming on to the forums. Most people around here have mostly just accepted my explanation and won't do anything more - though I have urged them all to complain so we make more noise to Virgin.

Yes, some of the replies on this thread (and others on the forums) are undoubtedly about unrelated issues, but it doesn't change the fact that this is a major issue mostly being ignored.

I've had to go into work several times now, travelling on public transport because working from home doesn't work well enough on my Virgin connection (that is the best they offer in the area). If it wasn't for 4G reception in this area being good enough, I really don't know what I would have done.

[Samuel17]

I use my 4g on gaming, I use it for Fortnite and War zone, will it use a lot and should I not use much of it as it will run out ? 

[Forid200]

Samuel, 

You can use virgin media for updates to Fortnite and Warzone and 4G for actually playing it. It's sad that it's come to this... 

[Samuel17]

I know but how much 4g will it use to play? Will it be a lot ?

[OneEyedPhilly]

Gaming doesn't use a great deal of data, according to this site Fortnite would use roughly 100mb of data per hour.

https://www.whistleout.com.au/Broadband/Guides/how-much-data-do-I-need-for-online-gaming 

Not sure on Warzone but probably not much more than Fortnite.