So, you're saying that an issue that suddenly appeared (or got a lot worse) for huge numbers of people in the same area, isn't linked? It's not essentially the same issue in each area (capacity)? I'll admit that each ticket might correlate to the particular thing that needs upgrading per area ref/postcode, but in the end its just the same issue.
Since I work in technology, and sometimes help out with it at our local school, people in the area often come to me for help. A typical conversation might be:
Neighbour: "Have you had trouble working from home? I'm close to punching my screen with frustration at how slow/unusable it is." (sometimes replace "work from home with Neflix or other)
Me: "Yes. It's terrible. Virgin has awful latency issues right now, particularly since the lock down started."
Neighbour: "But I checked speedtest, my speed is fine!".
Me: "It's not bandwidth, it's latency. Think of bandwidth as the number of lanes in the motorway, and the latency as how fast your car is. We have maxed out our lanes and so everyone is driving much slower, but the test is still showing that bandwidth as mostly ok."
Neighbour: "Are they going to fix it?"
Me: "Well since the issue has only been seriously noticeable since the lock down started, and upgrading the area would be expensive and time consuming for Virgin, what do you think? Virgin have changed the estimated fix date for us over 4 times now.
Neighbour: "They're going to wait and see if it's ok again after lock down, aren't they?".
Me: "Probably, unless enough of us call up to complain and start asking for refunds and cancelling our services".
My guess is that nothing is really going to happen until enough people call up to complain (which inconveniently they can't do easily thanks to lack of telephone support right now) and you get enough of these ticket references. Because yes, tickets numbers in this thread (which appear to span the country) may not be directly related, but I know this to be impacting over 50 families immediately around me... these are all definitely linked. I suspect this to be the same for other areas listed in this thread (though admittedly not all).
My guess would be that if Virgin bothered to use a large ping test tool, similar to how we are individually using BQM, but for all their customers in impacted areas, they'd see for themselves how widespread the issue is.
