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Ping, packet loss and Latency all over the place. Can we get some info please!

CloudchaserXI
Up to speed

on ‎20-03-2020 21:03

Started 2 days ago - I'm assuming this is Covid 19 related? If it is PLEASE confirm Virgin.

380Meg fibre, all networked - pc direct to Hub 3.

All of a sudden: massive lag spikes, interruption, packet loss.

I have tried Modem mode. Tried to reset router. 

Software version: 9.1.1811.401

 

 

Log below:

20/03/2020 20:32:56noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2020 20:32:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2020 19:53:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2020 04:16:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2020 02:44:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 23:24:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 22:15:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 20:50:23Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 18:58:29noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 18:58:14Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 12:32:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 11:42:44noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 11:42:44ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 10:53:4ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 10:24:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 10:03:26ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 09:52:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 09:09:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 08:24:10ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 05:48:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

PING google.com (216.58.210.238): 64 data bytes
72 bytes from 216.58.210.238: seq=0 ttl=55 time=20.000 ms
72 bytes from 216.58.210.238: seq=1 ttl=55 time=10.000 ms
72 bytes from 216.58.210.238: seq=2 ttl=55 time=4500.000 ms
--- google.com ping statistics ---
5 packets transmitted, 3 packets received, 40% packet loss
round-trip min/avg/max = 10.000/1510.000/4500.000 ms

 

802 REPLIES 802

Samuel17
Tuning in
In response to Samuel17

on ‎29-04-2020 16:29

It becoming unusable and it’s not fun, probaly  making the switch to sky or bt after this, was very good on Monday night but now it’s unusable in In BR5 area. 

0 Kudos

banjoted
Joining in

on ‎29-04-2020 21:40

So I seem to have figured out what's causing my Call of Duty packet loss, and it's an odd one. It kicks in the moment my wife streams video from Amazon. Doesn't happen with Netflix or Now TV - only Amazon.Which is a bit of a pain as I game when she watches TV. Can't be a capacity thing with our 200MB line. Plus, although I'm wireless she's wired. Any have any idea what might cause this?

0 Kudos

Forid200
On our wavelength
In response to banjoted

on ‎29-04-2020 22:21

I'm having packet loss + ping spikes in E12 area London. Labelled as area 22 on VM site. It's improved since the major outage, however today suddenly around 3:30pm my connection dropped off again. And since then its still been spotty.

 

Looking at BQM, latencies are much higher which typically would indicate a utilisation/qos issue. 

 

 

0 Kudos

DigitalNative
Joining in
In response to Tom_F

on ‎29-04-2020 22:26

It's great that you are responding to the odd person but it's not really going to cut the mustard, given that there are numerous people here that need help

0 Kudos

Drk15
Tuning in

on ‎30-04-2020 00:46

Have had the same issue for at least just as long, received a new router that changed nothing.

Just thought I'd include this as it's basically the same as CloudchaserXI

Mine BR5 area 29/4/20 - 30/04/2020 (off over night) - https://www.thinkbroadband.com/broadband/monitoring/quality/share/939ebe55abd4fa5461a92c9b9eef40bb3a...

CloudchaserXI from 20-03-2020 - https://www.thinkbroadband.com/broadband/monitoring/quality/share/a74cbe28811a1327fc6170b39f2f94436c...

The way I see it this is basically definitive proof that it's nothing to do with the individual, but on VM side.

eislou2-ic-1-ae3-0.network.virginmedia.net - has the highest packet loss.

bmly-core-2a-xe-830-0.network.virginmedia.net - is a hop before at close to half the packet loss of the one above.

Also I've noticed that the Lewisham "exchange" if thats what it would be called, although being 6 miles from me has lower ping then the Bromley one that is 2 miles, an average difference of >100ms.

Still relatively new to "networking?" not 100% on appropriate terminology.

I would definately agree some details on what's going on would be nice.

Seeing as this was released recently claiming "issues fixed". https://www.thinkbroadband.com/news/8727-virgin-media-is-having-problems-in-some-areas

0 Kudos

Drk15
Tuning in

‎30-04-2020 02:08 - edited ‎30-04-2020 02:14

Will update soon as the last post didnt seem to appear.

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Drk15
Tuning in
In response to Drk15

on ‎30-04-2020 03:08

Ok sorry don't seem to be able to edit again. Wanted to make sure it would go though this time.

This is the second time having to write this post as it seems the previous was lost to the Virgin Media aether so this is the low effort version.

Ignoring the red 100% packet loss either side this looks impossible to just be a coincidence, posted over a month ago.

Mine BR5 area 29/4 - https://www.thinkbroadband.com/broadband/monitoring/quality/share/6d0963e7ea09e840b8a44d967a9bb02f31...

CloudchaserXI 20/3 - https://www.thinkbroadband.com/broadband/monitoring/quality/share/a74cbe28811a1327fc6170b39f2f94436c...

I've been sent a new router that changed nothing.

Having done multiple trace routes it seems the VM Bromley exchange is having problems as an average of >100ms ping and >10% packet loss while the lewishman <50ms ping don't have precise packet details. (ill try to update with the hostnames if I can get them again later)

This was released recently saying "Update 28/04/2020 09:45 A statement from Virgin Media declaring issue fixed and copy of BQM graph covering the period of the issue." - https://www.thinkbroadband.com/news/8727-virgin-media-is-having-problems-in-some-areas

might have been more but eeh.

 

0 Kudos

Lee_R
Forum Team
Forum Team
In response to Samuel17

on ‎30-04-2020 09:25

Samuel17 

I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen, 

Regards

 

Lee_R

0 Kudos

Chris9393
On our wavelength

‎30-04-2020 09:35 - edited ‎30-04-2020 09:54

I genuinely feel robbed from Virgin Media.

I made the switch from BT mid March to their 350M package after they advertised it is perfect for gaming. Never had an issue with BT at all however since Day 1 of installation gaming has been completely unplayable with insane lag spikes and disconnects. The lock down made things worse and was able to get an engineer out however I've been informed there is a fault in my area due estimated to be fixed 05/06/20. It would have been nice to have been informed that there was a fault in my area before signing up. 

After seeing this is a massive issue with many customers of VM I am not holding out much hope that this will be fixed. I wish i could go back to BT. The speeds were not as fast but the internet was strong, constant and stable. 

If it helps I'm in KT5 Kingston Upon Thames area

I even submitted a complaint in March and have heard nothing. I was promised a call from our area manager and again, virgin media failed to deliver that.

** Edit **

Here is an example  of my ping spikes reaching 800+ and it even goes up to 1000+ which lags me out. Also using a wired connection. 

Screenshot_20200430-094922_Video Player.jpg

 

0 Kudos

Chris9393
On our wavelength

on ‎30-04-2020 10:00

Can someone from VM please explain why my last post on this page has been deleted instead of answered? 

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