For the last month or so I have been experiencing terrible upload speed (1-5 mbps, can be sometimes worse), packet loss (1-5%) and ping spikes and since I play shooters/competitive games like Valorant and Rocket League, my experience has been extremely frustrating since all 3 problems affect my gameplay greatly.
I finally plugged in a new router to see if it would be fixed by that, but nothing has changed.
It is also really hard contacting Virgin and they keep giving me links to click on which will sometimes say that there is a problem in my postcode, then saying there isn't.

(They also don't give any further information to this, no notice on what the problem might be or when it will be fixed)

I have checked my router status, in which I will post the downstream and upstream below.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 427000000 | -11 | 35 | 256 qam | 37 |
2 | 251000000 | -7.5 | 35 | 256 qam | 15 |
3 | 259000000 | -7.2 | 36 | 256 qam | 16 |
4 | 267000000 | -7.5 | 36 | 256 qam | 17 |
5 | 275000000 | -7.7 | 36 | 256 qam | 18 |
6 | 283000000 | -7.9 | 36 | 256 qam | 19 |
7 | 291000000 | -7.7 | 36 | 256 qam | 20 |
8 | 299000000 | -7.9 | 36 | 256 qam | 21 |
9 | 307000000 | -8.2 | 36 | 256 qam | 22 |
10 | 315000000 | -8 | 37 | 256 qam | 23 |
11 | 323000000 | -8.4 | 36 | 256 qam | 24 |
12 | 331000000 | -8.9 | 36 | 256 qam | 25 |
13 | 339000000 | -9 | 36 | 256 qam | 26 |
14 | 347000000 | -9.5 | 36 | 256 qam | 27 |
15 | 355000000 | -9.7 | 36 | 256 qam | 28 |
16 | 363000000 | -10 | 35 | 256 qam | 29 |
17 | 371000000 | -10.4 | 35 | 256 qam | 30 |
18 | 379000000 | -9.9 | 35 | 256 qam | 31 |
19 | 387000000 | -10.5 | 35 | 256 qam | 32 |
20 | 395000000 | -10.7 | 35 | 256 qam | 33 |
21 | 403000000 | -10.7 | 34 | 256 qam | 34 |
22 | 411000000 | -11 | 34 | 256 qam | 35 |
23 | 419000000 | -10.5 | 35 | 256 qam | 36 |
24 | 435000000 | -11.2 | 34 | 256 qam | 38 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 35 | 461 | 0 |
2 | Locked | 35.7 | 9 | 0 |
3 | Locked | 36.6 | 13 | 0 |
4 | Locked | 36.3 | 9 | 0 |
5 | Locked | 36.6 | 7 | 0 |
6 | Locked | 36.6 | 7 | 0 |
7 | Locked | 36.6 | 5 | 0 |
8 | Locked | 36.3 | 5 | 0 |
9 | Locked | 36.6 | 1 | 0 |
10 | Locked | 37.3 | 6 | 0 |
11 | Locked | 36.6 | 5 | 0 |
12 | Locked | 36.3 | 4 | 0 |
13 | Locked | 36.3 | 12 | 0 |
14 | Locked | 36.3 | 9 | 0 |
15 | Locked | 36.6 | 16 | 0 |
16 | Locked | 35.7 | 21 | 0 |
17 | Locked | 35.7 | 20 | 0 |
18 | Locked | 35.7 | 21 | 0 |
19 | Locked | 35.5 | 74 | 0 |
20 | Locked | 35.5 | 71 | 0 |
21 | Locked | 34.9 | 353 | 0 |
22 | Locked | 34.9 | 703 | 0 |
23 | Locked | 35 | 336 | 0 |
24 | Locked | 34.9 | 404 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 54 | 5120 | 64 qam | 1 |
2 | 53700000 | 54 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
I have also created a BQM, with the Super Hub 3.0 in Hub mode.

Please Virgin, I really need your help.