Thanks for posting on our community forums. Sorry to hear that you're having issues with our internet services and this is fault has not yet cleared.
Remotely looking form our end with the details you have provided form your community profile, We have located your account details and can see that you are indeed being affected by an SNR issue.
You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you. We have raised a fault ticket for this issue on your account so it has been logged.
We also have a faults ticket number here F009036082. This issue will be estimated to be resolved on the 24th of May at 13.15 pm.