Menu
Reply
BennyDigital
  • 3
  • 0
  • 0
Joining in
448 Views
Message 1 of 15
Flag for a moderator

Packet loss and high ping

Hello guys, have an ongoing problem with packet loss and high ping particularly on PUBG and Roblox on my Series X - I have a HUB3 and I'm using network adapters but get the same issue when wireless. I had an engineer out last week who said the line was noisy but nothing to worry about, there's obviously something wrong somewhere but I'm not at all tech savvy when it comes to this. 

 

Any help would be greatly appreciated, Ben.

0 Kudos
Reply
Z92
  • 2.37K
  • 197
  • 373
Problem sorter
388 Views
Message 2 of 15
Flag for a moderator
Helpful Answer

Re: Packet loss and high ping

Zach_R
  • 715
  • 22
  • 47
Forum Team
Forum Team
372 Views
Message 3 of 15
Flag for a moderator

Re: Packet loss and high ping

Hi @BennyDigital,

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear that you've been facing some problems with your connection recently, and apologies for our delayed response here.

As @Z92 has advised, would it be possible for you to set up a BQM graph, allow it to run for at least 72 hours and then sharing it with us here? This can help us to take a closer look at your connection.
 

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
BennyDigital
  • 3
  • 0
  • 0
Joining in
295 Views
Message 4 of 15
Flag for a moderator

Re: Packet loss and high ping

Thank you for the reply, all sorted out now.
0 Kudos
Reply
Sasha_W
  • 1.25K
  • 52
  • 107
Forum Team
Forum Team
294 Views
Message 5 of 15
Flag for a moderator

Re: Packet loss and high ping

That's great to hear @BennyDigital,

 

if you do have any further issues or concerns please do let us know and we are more than happy to help.

 

Have a fab evening

 

Thanks 

Sasha - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
pkearney
  • 6
  • 0
  • 0
Joining in
278 Views
Message 6 of 15
Flag for a moderator

Re: Packet loss and high ping

Hi there, what was the fix for this issue?

 

I'm having a similar issue with pubg on pc. I have low ping but I get 1%-7% packet loss.

 

Thanks 

0 Kudos
Reply
Zak_M
  • 3.96K
  • 243
  • 380
Forum Team
Forum Team
248 Views
Message 7 of 15
Flag for a moderator

Re: Packet loss and high ping

Good afternoon @pkearney.

 

Welcome to the forums and thank you for reaching out to us. 

 

I am sorry to hear that you have been having similar issue to the one in this thread,  would you be able to follow the advise above and set up a BQM? 

 

This will allow us to view the ping you are getting. 

 

 

Kind regards,

Zak_M

0 Kudos
Reply
pkearney
  • 6
  • 0
  • 0
Joining in
245 Views
Message 8 of 15
Flag for a moderator

Re: Packet loss and high ping

Hey, I'll do it later after work.

 

Thanks! 

0 Kudos
Reply
Zak_M
  • 3.96K
  • 243
  • 380
Forum Team
Forum Team
242 Views
Message 9 of 15
Flag for a moderator

Re: Packet loss and high ping

Brilliant. 

 

Kind regards,

Zak_M

0 Kudos
Reply
BennyDigital
  • 3
  • 0
  • 0
Joining in
229 Views
Message 10 of 15
Flag for a moderator

Re: Packet loss and high ping

Hello mate, it was actually the wires coming into my house, they were damaged. 

4 engineers it took to fix it, the first 3 left saying everything was fine. I was absolutely livid!

0 Kudos
Reply