on 12-12-2021 21:26
Same as everyone else, constant red packet loss as shown by a BQM test.
Recently just upgraded to 1gig as well, pretty ridiculous.
Upload speed down to 3mb, just posting here to add to the list of people to show how diabolical your service is.
You certainly had no issue emailing and texting me every 5 minutes to get your old router back, pathetic.
on 19-01-2022 19:27
Well unless they have been adjusted since, your download power levels are out of spec.
Powerlevels on 3.0 should be between -6 and +10.
on 21-01-2022 21:04
Between 4 and 7 packet loss again tonight.
on 22-01-2022 11:01
Sorry to hear this is still ongoing @ritch7,
I can see that you're hub has not been rebooted since the re-pull was completed - can you please attempt a reboot, or possibly even a pin hole reset?
Kindest regards,
David_Bn
on 22-01-2022 16:31
Not to sound rude, but.. you honestly cannot be serious at this point.
Now, for the 3942387432th time..
in 2020, this issue was addressed, after several visits the Engineer said there was noise at another property causing it on the line for everyone.
There must be a record of this. There must be something, somewhere that shows what was done to fix the issue.
Secondly; every single time I'm told that the people coming to my house understand what is wrong, and what they need to do - however 3 out of 3 Engineers have had ZERO idea and had to ask me what is wrong because noone has told them, what sort of ridiculousness is this?
on 22-01-2022 19:09
on 23-01-2022 16:34
stay classy virgin media.
on 23-01-2022 16:40
on 26-01-2022 10:14
Thanks for coming back to us @ritch7.
I have looked into your account and can see that there is an SNR issue in your area at the moment.
The current estimated fix date and time for this issue to be resolved is 31 Jan @9am.
Regards,
Steven_L
on 28-01-2022 17:32
I had a text, they said it has been fixed.
They have fixed it (same as before, they said this was fixed, and it was fine for 3-4 days) - I still get the occasional red blip every 30 minutes on BQM which makes me drop frames on twitch but.. i'll take it if thats as bad as it gets.
So hopefully this is the end of that, and if it isn't.. its clear they know whats causing it for them to make it perfect for 2-3-4 days.
Will, report back with more info if it occurs again.
on 29-01-2022 01:31
At midnight it seems to have started again, will report back in the morning.
They clearly know what the problem is, but if it keeps re-occuring that is a joke.