Packet loss after a reset

[bel-akor]

Hello,

After a random reboot that happened at night there is a constant loss of packets on the BQM. The reboot occurred on 30/01/2022 and was not initiated by the home users as far as I'm aware.

I think there was a similar instance before that from 17/01 to 18/01 and rebooting the router from the admin page solved it. Now, however, the reboot has no effect and the packet loss continues.

Lagspikes are also a constant issue, I haven't played after the packet loss has started but it was really bad before, as seen on the graphs. As usual, it probably comes down to the over subscription in the area, but please check that as well, if possible.

Tech data below.

Thank you.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5ba92e7639c0ffb25e4c120ba4a3bef4a1826282

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	-9	35	256 qam	25
2	234750000	-8.2	35	256 qam	13
3	242750000	-8.2	35	256 qam	14
4	250750000	-8.2	35	256 qam	15
5	258750000	-8.4	35	256 qam	16
6	266750000	-8.5	35	256 qam	17
7	274750000	-8.7	35	256 qam	18
8	282750000	-8.7	35	256 qam	19
9	290750000	-8.7	35	256 qam	20
10	298750000	-8.4	35	256 qam	21
11	306750000	-8.5	35	256 qam	22
12	314750000	-8.5	35	256 qam	23
13	322750000	-8.7	35	256 qam	24
14	338750000	-9	35	256 qam	26
15	346750000	-9	35	256 qam	27
16	354750000	-9.2	35	256 qam	28
17	362750000	-9	35	256 qam	29
18	370750000	-9.4	35	256 qam	30
19	378750000	-9.5	34	256 qam	31
20	386750000	-10.2	34	256 qam	32
21	394750000	-10.7	34	256 qam	33
22	402750000	-11.5	33	256 qam	34
23	410750000	-11.7	33	256 qam	35
24	418750000	-12	33	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	35	5661	24
2	Locked	35.7	32962	49
3	Locked	35.5	17299	149
4	Locked	35.5	21980	194
5	Locked	35.5	43426	661
6	Locked	35.5	30825	302
7	Locked	35.5	21305	630
8	Locked	35.5	14720	72
9	Locked	35	4755	31
10	Locked	35	31048	10
11	Locked	35.5	29206	16
12	Locked	35.7	6931	4
13	Locked	35.5	10135	16
14	Locked	35.5	10051	12
15	Locked	35	4905	0
16	Locked	35.5	2016	0
17	Locked	35.7	7562	2
18	Locked	35	15416	11
19	Locked	34.9	11827	0
20	Locked	34.9	9953	0
21	Locked	34.4	24468	0
22	Locked	33.9	96374	10
23	Locked	33.8	266561	10822
24	Locked	33.4	391638	1

[bel-akor]

I'm going to make a wild guess: ETA for the fix is sometime in June now, isn't it?

[Alex_RM]

Hi bel-akor,

I'm sorry for this, it does look like the issue is due to be resolved on the 27th May now.

Alex_Rm

[bel-akor]

Hello,

Any news? This is ridiculous. 

[Ayisha_B]

Hi @bel-akor,

I'm sorry to be the bearer of bad news but I can see your area is still impacted by the SNR (Signal to Noise Ratio) outage. 

The current estimated time of fix is 28 JUN 2022 13:00.

You might find that these services are intermittent at the moment: Virgin Fibre and Voice services. We are sorry and working hard to resolve this for you.