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bel-akor
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Message 31 of 34
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Re: Packet loss after a reset

I'm going to make a wild guess: ETA for the fix is sometime in June now, isn't it?

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Alex_RM
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Message 32 of 34
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Re: Packet loss after a reset

Hi bel-akor,

 

I'm sorry for this, it does look like the issue is due to be resolved on the 27th May now.

 

Alex_Rm

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bel-akor
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Message 33 of 34
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Re: Packet loss after a reset

Hello,

Any news? This is ridiculous. 

belakor_0-1655975372609.png

 

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Ayisha_B
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Message 34 of 34
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Re: Packet loss after a reset

Hi @bel-akor,

I'm sorry to be the bearer of bad news but I can see your area is still impacted by the SNR (Signal to Noise Ratio) outage. 

The current estimated time of fix is 28 JUN 2022 13:00.

You might find that these services are intermittent at the moment: Virgin Fibre and Voice services. We are sorry and working hard to resolve this for you.

Ayisha_B
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