on 04-05-2022 15:50
Hi guys,
I've had a new router fitted by Virgin in the last few months, and I've had issues with connecting to matches and major packet loss (Up to 70% lost) in some matches. It happens to my Apex Legends games on my PC, and my brother also gets the same issues on his Xbox Series X.
Before the new router, I don't remember having as much of an issue. Resetting the router doesn't seem to solve the issue, as that has been done multiple times since the router was installed.
Hope someone can help with some troubleshooting methods for me.
Many thanks!
Answered! Go to Answer
on 24-05-2022 12:53
on 25-05-2022 09:21
Hi @Gareth_L and @Anankha,
Thank you for your replies!
I've gone into my router settings and deselected Firewall Protection as suggested.
We'll see how that changes things.
Cheers!
on 25-05-2022 11:33
on 25-05-2022 13:14
Ok, thank you Anankha!
I've asked my brother to keep me posted on how his games get on.
on 25-05-2022 18:32
on 27-05-2022 20:50
on 28-05-2022 06:28
Hi @Ashleigh_C,
Thank you for coming back to see how things are going!
For the moment, things seem to going well, though I haven't had the chance to test Apex thoroughly.
So for now, thank you all for your help!
If I need to any extra support I'll be sure to return to you guys.
Many thanks
on 29-05-2022 11:44
something to consider with Powerline Adapter can suffer bad latency and packet loss when connected on 2 different Ring Mains also
Powerlines are good for Jumping from socket to socket on the same Level. As soon as the signal as to jump into the consumer unit, you have higher Resistance values, RCD,RCBOs etc and pass into a upstairs ring main. Funky things can happen.
on 30-05-2022 18:09
You make a good point @antonyr123, thank you for this!
The route for the powerline adapter is going from the bottom floor to the floor above.
on 20-06-2022 21:17
Hi guys,
Hope you're all well!
I've been playing more since I had the suspected fix and it seems to have not fixed the issue like I thought it did.
I do still get issues with my Apex games. I've also started playing Valorant now and I get packet loss on this game as well, with the network connection symbol on the top right of my game most of the time.
Could you please advise on what I could do next?
Many thanks!