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Packet Loss at ROUTER! Help!

Getting packet loss at router tested with pingplotter PL stops above 5 second intervals anything lower shows the issues.

18/05/2020 16:43:21noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2020 22:43:18noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2020 21:35:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2020 19:51:22noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2020 19:51:14Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2020 19:03:51noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2020 19:02:50Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2020 18:56:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2020 17:30:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2020 15:38:49noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2020 14:54:8ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2020 14:31:13ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2020 14:23:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2020 14:29:51ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2020 03:14:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2020 21:01:1ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2020 14:29:20ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2020 12:08:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2020 18:54:23ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Re: Packet Loss at ROUTER! Help!

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000004.475512064 qam5
2394000004.5512064 qam4
3462000004.525512064 qam3
4537000004.575512064 qam2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: Packet Loss at ROUTER! Help!

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000238256 qam30
21870000001.937256 qam7
31950000001.737256 qam8
42030000001.537256 qam9
52110000001.437256 qam10
62190000001.238256 qam11
72270000001.437256 qam12
82350000001.538256 qam13
9243000000238256 qam14
10251000000238256 qam15
112590000002.438256 qam16
122670000002.538256 qam17
132750000002.538256 qam18
142830000002.438256 qam19
152910000002.738256 qam20
16299000000338256 qam21
17307000000338256 qam22
183150000003.238256 qam23
19323000000338256 qam24
203790000002.238256 qam25
213870000002.238256 qam26
22395000000238256 qam27
234030000002.238256 qam28
244110000002.238256 qam29
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Re: Packet Loss at ROUTER! Help!

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.920
2Locked37.6220
3Locked37.6410
4Locked37.660
5Locked37.690
6Locked38.6190
7Locked37.91020
8Locked38.650
9Locked38.670
10Locked38.600
11Locked38.650
12Locked38.680
13Locked38.660
14Locked38.6130
15Locked38.92780
16Locked38.61370
17Locked38.9200
18Locked38.660
19Locked38.9170
20Locked38.620
21Locked38.9170
22Locked38.670
23Locked38.960
24Locked38.6240
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Re: Packet Loss at ROUTER! Help!

  What is causing this? This is most likely why i'm getting packet loss in games and sites take forever loading...

1 second intervals

5 second intervals

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Re: Packet Loss at ROUTER! Help!

Hi pukka94,

 

Thanks for your post and reaching out to the community forums. Sorry to hear that you have been having connectivity issues. Can you confirm if this is happening to your gaming device or all connected devices? Are you able to test on a single wired connection? I am having a look at things remotely and unable to see any faults or issues with your connection.

 

This link may help with improving your broadband connection.

 

Cheers,

Corey C

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