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desjakey
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Message 21 of 33
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Re: PS5 Call of Duty Lag and Sticking

So my update is: the engineer ran some tests and everything looks fine, replaced the hub4 and still the exact same issues, no improvement 😶😶😶

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Kath_F
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Message 22 of 33
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Re: PS5 Call of Duty Lag and Sticking

Hi desjakey, 

Thanks for popping back with an update on things. 

I'm sorry to hear that you are still having the same issues. Can you please post a new BQM link so we can have another look at things. 

Everything this end is looking great and showing no issues at all. Do you have this on a general browsing connection or streaming or is it only via the PS5 and gaming? 

Thanks,

 

Kath_F
Forum Team




New around here? To find out more about the Community check out our Getting Started guide


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desjakey
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Message 23 of 33
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Re: PS5 Call of Duty Lag and Sticking

Hi Kath, 

Thanks for reaching out. I still have the same issue and it's only when gaming. 

The BQM stuff to follow 

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desjakey
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Message 24 of 33
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Re: PS5 Call of Duty Lag and Sticking

https://www.thinkbroadband.com/broadband/monitoring/quality/share/905ba0c130f46f0881c3ce6a37ca9eec465801e1-22-10-2021

 

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desjakey
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Message 25 of 33
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Re: PS5 Call of Duty Lag and Sticking

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25331000000-0.838.6QAM25625
81950000001.640.4QAM2568
92030000000.639QAM2569
10211000000039QAM25610
112190000001.540.4QAM25611
12227000000038.6QAM25612
132350000000.239QAM25613
142430000000.639QAM25614
15251000000-0.539QAM25615
162590000000.239QAM25616
172670000000.840.4QAM25617
182750000001.240.4QAM25618
192830000001.440.4QAM25619
202910000000.839QAM25620
212990000001.438.6QAM25621
223070000000.138.6QAM25622
23315000000-0.338.6QAM25623
243230000000.138.6QAM25624
26339000000-0.638.6QAM25626
27347000000-0.438.6QAM25627
28355000000-1.838.6QAM25628
29363000000-139QAM25629
30371000000-1.539QAM25630
31379000000-3.339QAM25631
32387000000-2.238.6QAM25632
33395000000-2.839QAM25633
34403000000-3.638.6QAM25634
35411000000-1.638.6QAM25635
36419000000-1.838.6QAM25636
37427000000-2.538.6QAM25637
38435000000-1.339QAM25638

 

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desjakey
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Message 26 of 33
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Re: PS5 Call of Duty Lag and Sticking

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked38.60537700
8Locked40.36628700
9Locked38.98326100
10Locked38.98326100
11Locked40.36628700
12Locked38.60537700
13Locked38.98326100
14Locked38.98326100
15Locked38.98326100
16Locked38.98326100
17Locked40.36628700
18Locked40.36628700
19Locked40.36628700
20Locked38.98326100
21Locked38.60537700
22Locked38.60537700
23Locked38.60537700
24Locked38.60537700
26Locked38.60537700
27Locked38.60537700
28Locked38.60537700
29Locked38.98326100
30Locked38.98326100
31Locked38.98326100
32Locked38.60537700
33Locked38.98326100
34Locked38.60537700
35Locked38.60537700
36Locked38.60537700
37Locked38.60537700
38Locked38.98326100
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desjakey
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Message 27 of 33
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Re: PS5 Call of Duty Lag and Sticking

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159964K1880QAM4096759



3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159Locked41-21727835460568
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desjakey
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Message 28 of 33
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Re: PS5 Call of Duty Lag and Sticking

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000048.35120 KSym/sec64QAM3
23940000048.35120 KSym/sec64QAM4
35370000048.35120 KSym/sec64QAM2
46030000050.35120 KSym/sec64QAM1



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0030
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
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desjakey
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Message 29 of 33
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Re: PS5 Call of Duty Lag and Sticking

Network Log

Time Priority Description

Thu 01/01/1970 00:01:193No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 11/10/2021 10:08:455MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 11/10/2021 10:08:596SW Download INIT - Via Config file a69834ncxv9873254k;fg87ds
Mon 11/10/2021 10:11:395MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 11/10/2021 10:11:394Disruption during SW download - Power Failure
Mon 11/10/2021 10:11:536SW Download INIT - Via Config file a69834ncxv9873254k;fg87ds
Mon 11/10/2021 10:13:046SW download Successful - Via Config file
Mon 11/10/2021 10:15:345MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 11/10/2021 10:17:326CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 11/10/2021 10:41:554DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 11/10/2021 10:41:566DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 11/10/2021 11:40:144DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 11/10/2021 11:40:146DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 12/10/2021 01:22:176CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 12/10/2021 01:43:313No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 12/10/2021 03:21:396CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 12/10/2021 12:07:513No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 12/10/2021 21:54:575MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 13/10/2021 01:35:456CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 15/10/2021 16:47:274DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 15/10/2021 16:47:286DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 16/10/2021 01:03:316CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 18/10/2021 19:19:253No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 18/10/2021 20:43:504DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 18/10/2021 20:43:506DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 19/10/2021 01:31:396CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 20/10/2021 11:10:173No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 21/10/2021 02:57:406CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 21/10/2021 12:29:113No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 22/10/2021 01:22:396CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 22/10/2021 08:43:504DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 22/10/2021 08:43:506DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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Corey_C
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Message 30 of 33
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Re: PS5 Call of Duty Lag and Sticking

Thanks for your posts and updates, desjakey,

 

I've sent you a private message to confirm your account details and take a closer look at your connection.

 

Cheers,

Corey C

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