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PS4, NW-31194-8 NP-43390-9

Getting error codes NW-31194-8 & NP-43390-9 on PS4, works on parents Virgin router

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Re: PS4, NW-31194-8 NP-43390-9

If it works on a different connection is suggests a possible IP address ban.  Are you able to login to your PSN account on the Playstation website from your VM connection?

https://www.playstation.com/en-gb/

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My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: PS4, NW-31194-8 NP-43390-9

Hi Scott

Thanks for your response 

I can log in to PSN account on laptop from my VM

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Re: PS4, NW-31194-8 NP-43390-9

OK, that rules out an IP address ban.  A quick search on Google suggests it may be an issue with game servers being temporarily unavailable or a party chat issue:

https://support.playstation.com/s/article/NW-31194-8?language=en_US

https://www.reddit.com/r/PS4/comments/djrv6n/playstation_error_np433909_party_chat_issue/

What are you doing, or trying to do, on the PS4 when you get the errors?

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Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: PS4, NW-31194-8 NP-43390-9

My son is trying to play/chat in party mode. Everything else seems to work ok connection test from PS4 all good and VM self check comes back all ok.thanks again!

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Re: PS4, NW-31194-8 NP-43390-9

Based on the Reddit link I posted above it seems it might be a Sony issue.  I haven't used the party chat on my PS4 since the update that the Reddit posters think broke it so can't confirm if this is a widespread issue or not.  Seems a bit hit and miss if it is working OK on a different VM connection.

Is the PS4 connected via Ethernet or WiFi?

As a diagnostic test, would it be possible to put the hub in modem mode and just connect the PS4 via an Ethernet cable to see if it makes any difference.  This will stop the wireless functionality of the hub for the duration of the test, so I'm not suggesting it as a solution.  This would help to determine if something in the router part of the hub is the issue.

EDIT - Forgot to post a link to the help page on how to switch to modem mode:

https://www.virginmedia.com/help/virgin-media-hub-modem-mode

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My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: PS4, NW-31194-8 NP-43390-9

Hi Scott

 

Tried it both ethernet and wireless.Same error on both.

Will give it a try anyway and let you know the result,

Thanks for all your efforts!