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PS Plus

Hi, I received my PS4 yesterday. A month late after having to chase Virgin. I didn’t receive my Ps plus code with it. How do I get that?

regards

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Re: PS Plus

Hi JonnyBrum,

 

Thanks for posting and welcome to the community. I am sorry to hear you've not received this and will help sort this out via PM so we can discuss the account securely.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: PS Plus

Hello

I’ve also experienced the same issue, no PS Plus info when the PS4 was opened on Christmas Day. 

Can you help me please?

 

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Re: PS Plus

Hi Rudginald, 

 

Thank you for getting in touch and welcome to the community. 

 

Are you able to confirm if the PS Plus was included in your offer? 

What date was the package taken out please?

 

Let us know and we will do all we can to help. 

 

Thanks

 

 

Nat
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Re: PS Plus

Hi Nat

 

yes it was part of my original deal that I took out in September and installation was October.

 

thanks

 

matt 

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Re: PS Plus

Thanks for coming back to us Matt.

 

I have managed to look into the background of your account and can see that you've spoken to the team and they have contacted our rewards team to look into this further.

 

I will keep my eye on your account over the next few days and let you know via a private message as soon as the PS plus code has been noted on your account.

 

Regards

Steven

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Re: PS Plus

Thanks Steven

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Re: PS Plus

Hello Steven.

I am very frustrated and bordering on furious.

I have received an email this morning from reward exceptions which I believe is meant to be a proof of delivery, I assume of my PS4. There actually isn’t an image to view.

On the phonecall with Virgin I never stated that the PS4 hadn’t arrived, I stated on at least 3 occasions that I was queuing my PS Plus free 12 months membership. Unfortunately the employee I was speaking with didn’t have the best grasp of the English language and now my poor customer experience with Virgin Media has continued. So I’m back with no resolution.

Can you please help me?

Once this has been resolved I would like to know what the complaints procedure is as I feel it’s now at the point where the collection of issues I’ve had with Virgin Media need to be recorded.

Regards

matt

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Re: PS Plus

Hi Matt, let me sort this out via PM.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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