The last 2 days packet loss and latency have become ridiculous, I have tried everything in the help forums.
Im not calling CS as they clearly follow a set script and if you try and move away from that they have no idea what to say,
Do you have the new Virgin Media Hub 4 ?
No still on a hub 3, it's weird it was 100% fine until 3 days ago now then out of nowhere it's impossible to online game
Thanks for your post and welcome to our community.
Really sorry you're having some issues with the service, this isn't good.
I'd also like to apologise for the delay in getting back in touch, we have been busier than usual.
I've had a look into the back end of things and can see since posting you've spoken to the team.
How're things looking for you at the moment?