I have a wired connection to my xbox series s with the 350mpbs package. Since about a couple of weeks ago it keeps randomly disconnecting me from the internet and then connects me again 20 seconds later. I've tested the xbox through my mobile hotspot and it works fine so i'm assuming an issue with the internet.
Thanks for your post and a big welcome to the forums. It's great having you on board with us in the Community.
I'm sorry to hear you're having an issue with disconnections on your Xbox.
Taking a look at the Hub, the downstream power levels are too high. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. I just need to confirm the address to ensure we are booking the visit on the correct account.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks for coming back to us in the Community to update us on things.
Looking at our systems, I can see that you cancelled the engineer visit. Whilst the issue may be intermittent, as there is a prolonged power level issue, it's worth having the visit so we can correct these levels.
If you would like me to re-book the visit back in, just reply here and I can book a new appointment for you.