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Latency...

Another latency issue. Been experiencing bad latency during peak times since around December. After lockdown it has got considerably worse. These peak times are the only available times I can game. When you are playing latency dependant games such as Rocket League which has to be one of the most latency dependant games going it becomes pointless and unplayable. I'm on a wired connection and I've tried the typical solutions in which none have worked. Download speed is fine, streaming is fine, gaming is not. I've not long signed a new contract which leaves me stuck with this service until 2021. Would love to have this fixed, surely has to be oversubscription issue but here are some details.

BQM's from last 3 days (everyday is like this)     Area reference 14

tuesday.png

monday.png

sunday.png

 

 

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Re: Latency...

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13790000000.538256 qam29
2235000000-138256 qam13
3243000000-1.238256 qam14
4251000000-1.238256 qam15
5259000000-1.238256 qam16
6267000000-1.238256 qam17
7275000000-1.238256 qam18
8283000000-0.938256 qam19
9291000000-0.538256 qam20
10299000000-0.438256 qam21
11307000000-0.538256 qam22
12315000000-0.938256 qam23
13323000000-1.238256 qam24
143470000000.238256 qam25
153550000000.238256 qam26
163630000000.538256 qam27
173710000000.540256 qam28
183870000000.738256 qam30
193950000000.740256 qam31
204030000000.738256 qam32
214110000000.738256 qam33
224190000000.538256 qam34
234270000000.440256 qam35
244350000000.438256 qam36



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.96315
2Locked38.6720
3Locked38.6600
4Locked38.9510
5Locked38.6640
6Locked38.9840
7Locked38.6620
8Locked38.9650
9Locked38.6490
10Locked38.9470
11Locked38.6480
12Locked38.9580
13Locked38.6730
14Locked38.9400
15Locked38.9710
16Locked38.9670
17Locked40.3580
18Locked38.9911
19Locked40.3510
20Locked38.9690
21Locked38.9430
22Locked38.91010
23Locked40.3740
24Locked38.9660
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Re: Latency...

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000004.85512064 qam3
2258000004.85512064 qam4
3394000004.85512064 qam2
4462000414.85512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: Latency...

PM me your IP and if your hub/router supports ICMP timestamps I can post if its upstream or downstream.

---------------------------------------------------------------
BQM, Test for outgoing ports and SSL/L2TP VPN test
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Re: Latency...

Network Log

Time Priority Description

23/04/2020 02:53:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 20:01:35noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 20:01:35ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 18:45:10ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 17:39:7noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 17:28:47ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 16:34:24noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2020 23:39:37ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/04/2020 09:11:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/04/2020 22:30:28noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/04/2020 19:39:51ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/04/2020 17:24:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/04/2020 07:51:6ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2020 16:35:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2020 16:06:5ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/04/2020 09:05:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2020 17:25:6noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2020 17:24:59Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/04/2020 11:27:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2020 23:55:42noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Latency...

There is, alas, nothing whatsoever wrong with the modem stats or the logs which you posted.

Your initial assumption does seem to be the right one and this is just a case of upstream congestion. There really isn't anything you can do and even if you could get an engineer visit, I doubt there is much they could do either.

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Re: Latency...

Ye I had an engineer out last year at some point when my connection was regularly just dropping out and he noticed the voltages were a bit high, so he lowered them and that seemed to help. So ye it does appear everything seems to be fine on my end, I guess I'm probably looking for an upgrade on the infrastructure to handle the load better which I dont see happening anytime soon but I hope I'm wrong and this is resolved quickly.

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Re: Latency...

So today I received a phone call off VM to offer extras on my contract at obviously an extra cost. I replied no I would just like a broadband that actually works well and is stable so I can game when want to. She then proceeded to end the call as quick as she could and showed zero interest in trying to help with this issue. She was polite, I will give her that but as a paying customer I want this to be resolved as I am stuck with this appalling service until 2021.....This is just not right.

Also when are my BQM images going to be verified so we can actually see them? 

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Re: Latency...

If ur upstreams unuseable and affects daily purposes. Call them and ask for a fix if no fix in 30days u have the right to leave ir contract

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Re: Latency...

Thanks for the info. Is there somewhere it says this in writing regarding rights to end your contract early?

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