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Latency Issues when gaming

Me and my brother have both experienced latency issues when playing multiple games on our platforms. He is using his Xbox and PS4 on wireless whilst I am on PC connected directly to the router via Ethernet. These latency issues have only just started occurring, we both used to get around 20ms but I am averaging around 60-80ms with spikes of 200ms+ whilst he is averaging around 140ms due to him being on wired connection. 

I was just wondering if there is anything that Virgin could do to help.

Here are all of the Network Status

https://imgur.com/a/UcWuo5I

Thank you in advance

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Re: Latency Issues when gaming

Heavy oversubscription in your area it sounds like.

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