Lagging internet

[Tonymc41]

I’m am really fed up with the internet connection with virginmedia, this has been going on for months 

I’m paying £91 a month and having been getting the full service I’m at my wits end 

please help ty

[Laurie_C]

Hi @Tonymc41,

Apologies, as @jpeg1 has pointed out, that link was faulty. Would you be able to follow the steps on this page? Hopefully this link should work!

Kind regards,

Laurie

[Tonymc41]

Hi Iv tried all that n it’s the same, they even don’t get much connections on there fone 

I don’t no how to change the settings as told I’m not sure how to do it 

[Tonymc41]

Hi u see wen I reset my hub 3 it went back to different name, now it says on our iPhone n iPads weak security again I’m tired ni is this ever gonna get fixed ty

[Paulina_Z]

Hi @Tonymc41,

Thank you for coming back to us about about your issue. We understand that this can be very frustrating, and we're doing all we can to help resolve this issue.

In order for us to see more about the problem you're experiencing, please set up a BQM chart so we can keep an eye on your connection and see where the drop outs are happening.

Please keep us updated if you can.

Thanks,